Sheniqua Murphy

ART- Reviewing orders customers have place and tracking shipment of orders to determine if scam or not.

Assist customers with unauthorized purchases.

Reviewing accounts and closing properly for scammed account’s and returns abuse.

SPARK DRIVER APPEAL- Review driver appeals to make sure all information are in compliance in order to get the drivers back up and working.

Adjudicating unemployment claims involving eligibility of unemployment benefits, Reviewing and verify

claimant’s weekly claim details and employers low earning reports. Conferred with claimants and

employers via phone to obtain necessary information, Check all reports and fact finding information.

Prepared written decisions and recommendations

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Earned management trust by serving as key holder, responsibly opening and closing store.

Provided an elevated customer experience to generate a loyal clientele.

Answered product questions with up-to-date knowledge of sales and store promotions.