Sheniqua Nettles
Dothan,ALABAMA
Summary
Dynamic Assistant Customer Service Manager at Publix with a proven track record in training and mentoring, enhancing customer satisfaction through effective conflict resolution. Skilled in cash handling and team building, I consistently foster a productive environment, ensuring optimal service coverage and achieving team goals.
Overview
12
12
years of professional experience
Work History
Assistant Customer Service Manager
Publix
04.2013 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
Education
Eisenhower High School
Lawton, OKSkills
- Sales proficiency
- Cash handling
- Customer engagement
- Customer relations
- Training and mentoring
- Team building
- Conflict resolution
- Goal setting
Timeline
Assistant Customer Service Manager
Publix
04.2013 - Current
Eisenhower High School
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