Shenique Stevenson
Chicago,IL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Patient Service Representative
Advocate Health Care
Chicago, IL
12.2024 - Current
- Participate in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verify insurance eligibility and coverage for patients.
- Handle sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- File and maintain patient records in accordance with HIPAA regulations.
- Identify improvement and feedback to upper management
- Train new employees
- Process order for office supplies
- Edit and amend encounters
Patient Service Coordinator
Illinois Bone & Joint Institute LLC
Chicago, IL
11.2023 - 11.2024
- Checked patients In & Out the facility
- Coordinated, cancel & reschedule patient appointments
- Obtained & input all patient demographic information
- Knowledge of Medicare, Medicaid, HMO & PPO operation procedures
- Handled & route incoming calls
- Obtained patient referrals & scan medical documents
- Explained all financial balance to patients as required
- Educated clinicians about shared patients
- Ran credit card payments/provide payment options to patients
- Verified, obtained, and obtained authorizations on MVA & personal injuries from third party claims
- Used software's such as OptimusPT & Epic
- Participated in monthly management meetings
- Performed performance reviews
- Assigned and overseen special projects
- Identified improvement and provided feedback to upper management
- Managed holiday and out of office schedules for clinicians
Appointment Coordinator
Midwest Orthopedics At Rush
Westchester, IL
06.2016 - 11.2023
- Coordinate, cancel & reschedule patient appointments
- Handle & route incoming calls in high volume call center
- Obtain & input all patient demographic information
- Knowledge of commonly used physician protocols, concepts & procedures within the medical office
- Organize and prioritize work to make sure projects are completed in a timely manner
- Obtain patient referrals & scan medical documents
- Provide excellent customer service
- Educate providers about shared patients
- Understand physician communication, clinical notes & physician schedules
- Verify, obtain, and get authorizations on MVA & personal injuries from third party claims
- Used software's such as Athena, Nextgen
Surgical Assistant
Shriners Hospital for Children
Chicago, IL
04.2003 - 05.2016
- Confirmed surgical appointments prior to surgery
- Arranged PostOp/PreOperative appointments
- Updated families with surgical statuses
- Set up & prepared rooms before & after surgical cases
- Obtained & interviewed patients over the phone prior to surgery
- Filed patient charts & updated demographics
Guest Service Team Lead
Target
Chicago, IL
05.2007 - 05.2010
- Promoted store credit cards & surveys
- Provided excellent & professional customer service
- Processed deposits
- Analyzed customer feedback
- Responded promptly to guests needs
- Promoted all amenities and programs offered
- Directed, coached and managed guest relations team to ensure all standards are adhered
Education
High School Diploma -
West Town Academy
Chicago, ILDiploma - Medical Assistant
Illinois School of Health Careers
Chicago, ILSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient confidentiality
- Data entry proficiency
- Patient greeting
- Appointment scheduling
- Verbal and written communication
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Timeline
Patient Service Representative
Advocate Health Care
12.2024 - Current
Patient Service Coordinator
Illinois Bone & Joint Institute LLC
11.2023 - 11.2024
Appointment Coordinator
Midwest Orthopedics At Rush
06.2016 - 11.2023
Guest Service Team Lead
Target
05.2007 - 05.2010
Surgical Assistant
Shriners Hospital for Children
04.2003 - 05.2016
High School Diploma -
West Town Academy
Diploma - Medical Assistant
Illinois School of Health Careers