Shenise Harris
Belleville,IL
Summary
Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities.
Overview
7
7
years of professional experience
Work History
Housing Administration Specialist
Chestnut Health Systems
Granite City, Illinois
03.2018 - 07.2019
- Provided administrative support to executives, managers, and other staff members.
- Assisted in the preparation of presentations, reports, and other documents.
- Maintained customer databases by entering new customer information into the system.
- Responded to customer issues to provide immediate resolution and improve retention.
- Responded promptly to requests from internal customers in order to maintain good relations.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
- Appraised, forecasted and determined conditions and strategies to achieve goals and objectives.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Research Assistant
Southern Illinois University Edwarsville
Edwardsville, Illinois
01.2017 - 12.2017
- Conducted primary and secondary research to identify relevant information for project development.
- Gathered data from various sources, including online databases, libraries, and interviews with experts.
- Prepared comprehensive reports summarizing research findings.
- Managed multiple research projects simultaneously while ensuring accurate record keeping.
- Contributed ideas and suggestions regarding potential new areas of inquiry based on current trends in the field.
- Conducted qualitative and quantitative analysis on assigned data.
Desk Manager
Southern Illinois University Edwarsville
Edwardsville, IL
05.2015 - 05.2016
- Ensured that all visitors were greeted courteously upon arrival at the office.
- Scheduled appointments, managed calendars, organized meetings, and prepared agendas.
- Managed and coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Developed reports on office productivity metrics using data from multiple sources.
- Provided customer service support by responding to inquiries in a timely manner.
Customer Service Support Representative
Enterprise Holdings
St. Louis, Missouri
10.2012 - 05.2014
- Provided customer service support for incoming inquiries and requests via telephone, email and chat.
- Resolved customer issues in a timely manner, ensuring customer satisfaction.
- Offered advice on additional services or products that may be beneficial to customers' needs.
- Assisted in developing strategies for improving customer service operations.
- Utilized problem-solving skills when responding to complex inquiries from customers.
- Conferred with staff, users and management to establish requirements for new systems or modifications.
Education
Bachelor of Science - Sociology
Southern Illinois University Edwardsville
Edwardsville, IL12-2017
Skills
- Office Administration
- Customer Service
- Executive Support
- Attention to Detail
- Resourceful and Analytical
- Work Planning and Prioritization
- Multi-Line Phone Systems
- Deadline Adherence
References
References available upon request.
Timeline
Housing Administration Specialist
Chestnut Health Systems
03.2018 - 07.2019
Research Assistant
Southern Illinois University Edwarsville
01.2017 - 12.2017
Desk Manager
Southern Illinois University Edwarsville
05.2015 - 05.2016
Customer Service Support Representative
Enterprise Holdings
10.2012 - 05.2014
Bachelor of Science - Sociology
Southern Illinois University Edwardsville
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