Shenisha Gibson
Atlanta,GA
Summary
Committed to maintaining service standards. Knowledgeable and dedicated customer service professional with extensive experience as a customer service representative n a call center setting. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking individual with extensive background operating heavy duty machinery on diverse range of construction sites and projects.
Overview
6
6
years of professional experience
Work History
Forklift Operator
Walmart Supply Chain
09.2023 - Current
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Retention Customer Service Representative
AT&T Broadband
03.2021 - 09.2023
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
Provider Claim Resolution Specialist
Centene, Superior Health Services
04.2018 - 03.2020
- Acted as a liaison between providers and other departments within the organization, fostering collaboration and coordination for better claim outcomes.
- Negotiated payment terms with providers when necessary, securing mutually beneficial agreements that maintained positive working relationships.
- Identified potential areas for improvement in the provider claim resolution process, leading to increased efficiency and reduced errors.
- Resolved escalated provider issues professionally and efficiently, preventing further complications or dissatisfaction with services provided.
- Enhanced claim resolution efficiency by streamlining the provider claim submission process.
- Maintained up-to-date knowledge of industry trends and changes in regulations, applying this knowledge to enhance the quality of work performed.
- Ensured accurate documentation of all actions taken during the claims resolution process, facilitating audits or reviews as needed.
Warehouse Worker
Amazon
06.2019 - 02.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
Education
Medical Assistant Certification - Medical Assistance
Everest College
St Louis, MO05.2011
Skills
- Forklift Operation
- Forklift Operator Certification
- Loading and unloading
- Shipping and receiving
- Warehouse Operations
- Order Picking
- Customer Service-Oriented
- Microsoft Excel
- Microsoft Outlook
- Quality Control
- HIPAA Compliance
- Insurance Regulations Understanding
- Healthcare Industry Knowledge
- Claims Processing
- Medicare and Medicaid knowledge
- Call center experience
- Insurance Verification
Timeline
Forklift Operator
Walmart Supply Chain
09.2023 - Current
Retention Customer Service Representative
AT&T Broadband
03.2021 - 09.2023
Warehouse Worker
Amazon
06.2019 - 02.2020
Provider Claim Resolution Specialist
Centene, Superior Health Services
04.2018 - 03.2020
Medical Assistant Certification - Medical Assistance
Everest College
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