Shenna Gentry
Zaxby's Restaurant
Fort Myers,FL
1
Certification
8
years of professional experience
Dynamic shift leader with proven skills in team supervision, cash handling, and customer service. Developed efficient processes that enhanced service quality and compliance with health standards.
Work History
Shift Leader
3 Months- Supervised team members during shifts to ensure efficient operations and high-quality service.
- Trained new staff on restaurant procedures, safety protocols, and customer service standards.
- Monitored inventory levels and assisted in ordering supplies to maintain adequate stock.
- Ensured compliance with health and safety regulations through regular inspections and training sessions.
Program Staff Member
1 Year 4 Months- Facilitated workshops and training sessions for clients, promoting skill development and self-sufficiency.
- Coordinated volunteer schedules and activities, enhancing engagement and participation rates.
- Assisted in program development and implementation to support community outreach initiatives.
- Managed client intake processes, ensuring accurate data collection and confidentiality compliance.
Team Member
11 Months- Assisted customers with inquiries and purchases, ensuring a positive shopping experience.
- Collaborated with team members to maintain cleanliness and organization of store areas.
- Organized merchandise displays to enhance store layout and accessibility.
- Processed donations efficiently, sorting items for resale or recycling.
Driver/ Leader
1 Year 6 Months- Operated various vehicles to transport clients safely and efficiently to scheduled appointments.
- Communicated effectively with clients, staff, and volunteers regarding schedules and transportation needs.
- Maintained accurate logs of transportation routes and client interactions for program compliance.
- Assisted in vehicle maintenance checks to ensure operational readiness and safety standards.
Residential House Cleaner
5 Years 2 Months- Led team in executing thorough cleaning protocols, ensuring high standards of cleanliness and client satisfaction.
- Implemented quality control measures to assess cleaning effectiveness, resulting in improved client feedback scores.
- Developed efficient cleaning schedules to optimize workflow and enhance time management across residential properties.
- Trained new staff on best practices for residential cleaning techniques and safety procedures, fostering a culture of excellence.
- Conducted regular inspections of cleaned spaces, identifying areas for improvement and reinforcing best practices among team members.
Education
GED
Skills
Team leadership
Customer service management
Inventory management
Cash handling
Problem-solving
Innovative solutions
Workplace motivation
Certification
- 5 year serve safe, zaxby's - 06/09/2026
Timeline
Shift Leader
Zaxby's Restaurant
05.2026 - CurrentRead More
Program Staff Member
St. Matthews House
12.2024 - 04.2026Read More
Team Member
St. Matthews Thrift Store
01.2024 - 12.2024Read More
Driver/ Leader
New Life Dream Center Non-profit Program
10.2022 - 04.2024Read More
Residential House Cleaner
Two Maids & A Mop Franchising
01.2019 - 03.2024Read More
Golden Gate High School
GED
Read More