Shennia Bryant
Retired
Detroit,MI
Summary
Dynamic customer service professional with extensive experience at USPS, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high-pressure situations while maintaining professionalism, ensuring timely and accurate service delivery. Skilled in data entry and committed to maximizing customer satisfaction.
Overview
25
25
years of professional experience
Work History
Customer Service Representative-Tier 1
USPS Postal Service
01.2015 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Mailhandler/Clerk/City Letter Carrier
USPS, United States Postal Service
01.1998 - 03.2023
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Maintained high level of confidentiality with mail items in line with regulations.
Education
Mental Health/Addiction Studies
Wayne State University
Detroit, MI06-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Affiliations
Phi Theta Kappa Honor Society
Alpha Upsilon Zeta Chapter
Member# 2527022
March 27, 2012
Additional Information
I would like to inform you that I did a legal name change. Some of my information could also be under my old name, Annie Bryant.
Timeline
Customer Service Representative-Tier 1
USPS Postal Service
01.2015 - 03.2023
Mailhandler/Clerk/City Letter Carrier
USPS, United States Postal Service
01.1998 - 03.2023
Mental Health/Addiction Studies
Wayne State University
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