Shentell Martinez

Work History

DashMart

Federal Way, WA

11.2020 - Current

Contributing operations information and recommendations to strategic plans and reviews by preparing and completing action plans, implementing production, productivity, quality, and customer-service standards by resolving problems; completing audits and identifying trends to achieve business plan and profitability goals.
Creating data driven spreadsheets that pertained to overall performance in retail stores, trending products/sales within each unique district with each site manager, and creating efficient plans that are data driven to increase overall store performance
Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
Developing operations systems by determining product handling and storage requirements by developing, implementing, enforcing, and evaluating policies and procedures; developing processes for receiving product, equipment utilization, inventory management, packing orders and tracking vendor pricing, rebates, service levels etc.
Delivered positive customer experiences by implementing effective quality assurance practices.
Oversaw financial management, budget management, accounting and payroll activities.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Addressed customer concerns with suitable solutions.

Quick Ship Brands

Woodinville, Washington

03.2018 - 11.2020

Established and maintained good relations with customers, vendors and transport companies.
Increased productivity through cross-training and thorough training of both current employees and new hires.
Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment.
Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
Reviewed financial data to determine areas needing cost reduction and collected bids and quotes on supplies, resulting in a 20% reduction in material costs.
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Supervised activities of workers engaged in receiving, storing
and shipping products or materials.
Handled departmental scheduling to maintain proper staffing for shifts.
Consistently met company and department objectives within budget and time constraints.

Fenix Outdoor Imports

Louisville, Colorado

06.2011 - 02.2018

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Proposed or approved modifications to project plans.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Analyzed business performance data and forecasted business results for upper management.
Evaluated individual and team business performance and identified opportunities for improvement.
Interviewed prospective employees and provided input to HR on hiring decisions.
Resolved customer inquiries and complaints requiring management-level escalation.
Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.