Jessica Shepard

Jennifer White-Slough, APRN-C, Owner, 785-564-2282

• Manage and coordinate the daily schedules of providers and nurses.
• Schedule, reschedule, and coordinate patient appointments.
• Answer and manage incoming telephone calls, providing professional customer service to patients, families, pharmacies, and outside organizations.
• Check patients in and out while ensuring accurate demographic and insurance information.
• Maintain and process medical records while ensuring information is accurately documented and routed appropriately.
• Obtain and process prior authorizations for medications, diagnostic imaging, and other services.
• Streamlined referral process to ensure patients received timely access to specialized care. to specialists and communicate necessary information between patients, providers, and specialty offices.
• Create and manage telephone encounters and complete additional clinical and administrative tasks requested by providers, nurses, and the billing department.
• Coordinated with outside companies, vendors, representatives, pharmacies, and organizations to support practice operations.
• Answer patient billing questions and assist with resolving account and billing-related concerns.
• Receive, review, print, scan, and route incoming faxes to the appropriate provider, nurse, billing department, or staff member.
• Took detailed patient messages and assigned them to appropriate providers or staff members for timely follow-up.
• Updated patient diagnoses and related information for laboratory orders, prior authorizations, and other clinical documentation.
• Research and address denied prior authorizations and assist with correcting documentation or diagnosis information when necessary.
• Identify and correct data-entry, ordering, and documentation errors to maintain accurate patient and practice records.
• Performed extensive data entry to maintain accurate electronic medical records and administrative information.
• Coordinate, complete, and distribute patient and provider forms.
• Verify patient insurance coverage and assist with insurance-related questions and requirements.
• Prepare and type letters and other correspondence for patients and providers as needed.
• Executed financial transactions to maintain accurate patient account balances and records., including collecting payments and processing financial transactions.
• Run financial and administrative reports and assist with reconciliation and other office financial duties.
• Provide ongoing administrative support to providers, nurses, billing staff, and other members of the medical office team.
• Prioritize and coordinate multiple clinical, administrative, and patient-service responsibilities in a fast-paced medical office environment.

Owners Dr Kyle Platz, DO 314-520-3388 and Dr Bradley

Coordinated final operations for Dr. Harrison, MD before closure in December 2023.

• Delivered friendly, professional customer service to patients in person and over the phone, enhancing patient experience.
• Managed high-volume incoming calls, voicemails, and patient messages, ensuring timely routing of information to appropriate staff.
• Check patients in and out while maintaining accurate patient information and documentation.
• Schedule, reschedule, and coordinate patient appointments.
• Verify insurance eligibility and benefits.
• Assist patients with billing questions and payment inquiries.
• Collected and managed patient payments, maintaining accuracy in handling office funds and supporting financial operations.
• Perform accurate data entry and maintain confidential medical records.
• Receive, process, and distribute incoming faxes to the appropriate personnel.
• Complete administrative tasks and provide support to ensure efficient daily office operations.

Lori Martin: Practice Support Manager, 888-606-3336

• Perform accurate data entry and maintain detailed prescription and client information.
• Place and process prescription orders while ensuring accuracy and timely fulfillment.
• Communicate directly with veterinary clinics to clarify prescription information and resolve issues.
• Serve as a member of the Exceptions Team, handling prescriptions requiring clarification before processing.
• Contact veterinary clinics to obtain verbal prescription authorizations and document recordings accurately.
• Monitored and communicated order status updates to clients and veterinary clinics, enhancing transparency.
• Answer incoming calls and provide professional customer service to clients and veterinary clinics.
• Guided veterinary clinics in navigating their prescribing system, ensuring correct submission of prescriptions.
• Troubleshoot prescription and system issues while providing clear guidance to veterinary staff.
• Lori Martin: Practice Support Manager, 888-606-3336

Savannah Bush: Office Manager, 816-524-8488

• Oversaw front-office operations, providing guidance and support to enhance team performance.
• Lead front-office meetings and communicate important updates, procedures, and expectations to staff.
• Coordinate daily front-office schedules and ensure efficient coverage and workflow.
• Filled in as Office Manager during absences from July 6 to September 8, ensuring continuity in operations.
• Answered and managed incoming phone calls, took accurate messages, and assisted patients with inquiries and concerns to ensure a smooth front-office experience.
• Schedule and coordinate patient appointments.
• Check patients in and out while ensuring accurate documentation and patient information.
• Handle patient payments, manage office funds, and maintain accurate financial records.
• Insert and manage on-call messages and ensure information is properly communicated to appropriate staff.
• Attach hospital admission and emergency room visit documentation to patient medical records.
• Maintain, organize, and update confidential medical records.
• Perform accurate data entry and maintain up-to-date patient information.
• Addressed and de-escalated patient concerns, delivering professional and compassionate customer service to maintain positive patient relations.
• Executed special projects and handled various administrative tasks.

Jeremy Wyble: Manager, 816-861-1500

• Monitor and respond to alarm signals for approximately 1,000 alarm companies, ensuring alerts are handled accurately and according to established procedures.
• Verified alarm activity with customers to determine the appropriate response.
• Dispatch police, fire, and emergency medical services when necessary.
• Notified designated emergency contacts and call lists post alarm activations.
• Answer high-volume incoming calls and make outgoing calls while maintaining professionalism and accuracy.
• Monitor alarm activity to ensure signals are received correctly and processed appropriately.
• Place alarms on hold when requested to allow for authorized system testing and maintenance.
• Follow established security and emergency response procedures to ensure alarms are handled promptly and correctly.
• Perform accurate data entry and maintain detailed alarm and customer records.
• Completed various assigned projects to support team objectives.
• Provide professional customer service while handling time-sensitive and potentially stressful situations.
• Follow established security and emergency response procedures to ensure alarms are handled promptly and correctly.
• Follow established security and emergency response procedures to ensure alarms are handled promptly and correctly.
• Completed various assigned projects to support team objectives.

Shiela Dennis and Susan McEvoy-Walk: Manager, 816-234-3046

• Greeted patients and families, delivering friendly, compassionate customer service that enhanced patient satisfaction.
• Provided professional and compassionate customer service to patients and families throughout the check-in and check-out process.
• Answered incoming phone calls, assisted with questions, and directed calls to the appropriate staff.
• Checked patients in and out while ensuring accurate patient information and documentation.
• Served as a Front Desk Float, providing coverage and administrative support across various clinics throughout Children's Mercy Hospital.
• Adapted quickly to different clinic workflows, procedures, and patient needs while maintaining a high level of professionalism.
• Transitioned to a permanent position in the Ophthalmology Clinic, managing front-desk operations and patient flow.
• Scheduled and coordinated patient appointments.
• Managed patient payments and accurately handled office funds, ensuring financial integrity.
• Arranged interpreter services for patients requiring language assistance. for patients and families requiring language assistance.
• Supported daily administrative operations and special projects in the Ophthalmology Clinic, contributing to overall clinic efficiency.

Joyce: Oversaw daily store operations 816-795-1498

• Provide friendly and knowledgeable customer service while assisting customers with product selection and purchases.
• Supported sales goals by engaging customers and offering tailored product recommendations.
• Utilize knowledge of current fashion trends and merchandise to help customers find appropriate styles and products.
• Process sales transactions accurately and efficiently using the cash register.
• Handle cash and other forms of payment while maintaining accurate money management.
• Maintain organized, clean, and visually appealing sales-floor displays.
• Complete floor straightening and merchandise recovery to maintain store presentation.
• Set up and maintain modular displays and promotional merchandise according to company guidelines.
• Answer incoming phone calls and assist customers with questions and store information.
• Process and maintain customer layaway accounts and follow established layaway procedures.

Karen Pickett: Manager 816-478-1230

• Coordinated patient appointments and follow-up care to enhance patient experience.
• Manage incoming calls for seven locations, providing professional customer service and directing calls appropriately.
• Answer patient questions and provide information regarding refractive surgery procedures and services.
• Verified and updated patient information and medical charts to ensure accuracy and compliance.
• Registered patients upon arrival, confirming their appointments and information. and out while ensuring all required information is complete.
• Verify insurance eligibility and coverage.
• Obtain and verify authorizations and referrals.
• Perform accurate data entry and maintain organized patient records.
• Organized and stored confidential medical documents for easy access. confidential medical documentation.
• Facilitated communication between patients, clinics, and staff to streamline daily operations.

Cheryl Schwindt: Office Manager 816-942-8863

• Check patients in and out while ensuring accurate and complete documentation.
• Verify and update patient information in medical charts.
• Prepare patient charts and documentation for upcoming visits.
• Create and maintain new patient charts and medical records.
• Complete and organize medical records while maintaining confidentiality.
• Answer incoming phone calls, assist patients with questions, and take messages.
• Schedule and coordinate patient appointments.
• Processed patient payments efficiently and accurately processed office funds to maintain financial integrity.
• Perform data entry and ensure patient information is current and accurate.
• Assisted with daily front-office operations, streamlining administrative tasks for improved workflow.