Shequannia Keara McIntosh
State Farm
12
years of professional experience
Professional underwriting support specialist, ready to contribute to high-performing team. Expertise in assisting with policy underwriting, ensuring compliance, and managing documentation. Known for collaborative approach, adaptable to changing priorities, and commitment to achieving results. Brings strong analytical skills and attention to detail.
Work History
Underwriting Assistant
2 Years 1 Month- Assisted underwriters in evaluating risk factors and determining appropriate coverage levels for clients.
- Reviewed insurance applications for completeness and accuracy, ensuring compliance with underwriting guidelines.
- Coordinated communication between clients and underwriters, facilitating timely responses to inquiries and requests.
- Managed documentation and streamlined workflow processes to enhance operational efficiency within the underwriting team.
Executive Administrative Assistant
5 Months- Managed executive schedules, coordinating meetings and travel arrangements to optimize time and resources.
- Streamlined office operations by implementing process improvements, resulting in increased efficiency across departments.
- Assisted in preparing reports and presentations, enhancing communication for internal and external stakeholders.
- Developed and maintained filing systems, ensuring organized access to critical documents and information.
Shop Manager
4 Years 3 Months- Responsible for end-to-end operations during business hours
- Handles Workforce Staff Scheduling
- Business marketing including social media promotion
- Host salon staff recruiting events
- Interviewing potential new stylist
- Conducts potential client consultations
- Handles clients’ complaints/conflicts to reach timely resolution
- Appointment scheduling ensuring fair division of clientele amongst stylists considering peak times and seasonality
- Maintains Updated records of expenses and revenues
- Hiring and training beauticians as needed
- Handles cash, credit card payments, and balances end of night records
- Maintains supplies by checking stock, anticipating client’s needs, and placing inventory orders
- Maintains quality service by following salons hygienic standards
- Answer phone calls and assist with client inquiries
Scheduling Specialist Lead
2 Years 1 Month- Answered incoming phone lines and directed calls to the appropriate party being either center/physicians’ offices
- Scheduled patient appointments
- Handled patient complaints
- Handled high volume calls daily 85-100 in a shift
- Took patient payment information via phone
- Engaged in active listening with callers, confirming or clarifying information and diffusing any conflicted concerns
- Managed/maintained records in database
- Prepared intake reports
- (US Remote WFH)
Customer Service Sales Floor Lead Rep
2 Years 9 Months- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Created schedules for all sales floor team members ensuring coverage for open/closing
- Prevented store losses using awareness, attention to detail and integrity
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Conducted inventory audits
Education
- Business Management, Business Marketing
- CPT (Certified Phlebotomy Technician)
Associate of Applied Science - Cybersecurity
Skills
Data entry
Team motivation
Customer service
Office management
Risk analysis
Strategic thinking
Team collaboration
Excellent attention to detail
Timeline
Underwriting Assistant
State Farm
03.2024 - 04.2026Read More
Executive Administrative Assistant
Certified Motors
01.2024 - 06.2024Read More
Shop Manager
Tweet Studios
09.2019 - 12.2023Read More
Scheduling Specialist Lead
Access HR
08.2017 - 09.2019Read More
Customer Service Sales Floor Lead Rep
Metro PCS
08.2014 - 05.2017Read More
Alabama State University
from Business Management, Business Marketing
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Georgia School of Phlebotomy
from CPT (Certified Phlebotomy Technician)
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Atlanta Technical College
Associate of Applied Science from Cybersecurity
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