Summary
Overview
Work History
Education
Skills
Timeline
background-images

Shequella Banks

Ellenwood,USA

Summary

Professional retail worker with solid experience in delivering high-quality customer service. Proficient in point-of-sale systems, inventory management, and visual merchandising. Known for strong teamwork, adaptability, and results-driven approach. Reliable and focused on meeting and exceeding sales goals in fast-paced environment.

Overview

2026
2026
years of professional experience

Work History

Retail Associate

World Duty-Free
  • Achieved an 80% + sales conversion rate by using sales, marketing and upselling techniques
  • Enforced and upheld inventory management top practices and solutions through the POS system to ensure promptly stocking of the store and meeting customer demands
  • Maintained customer satisfaction score of 4.9/5 by facilitating excellent customer service

Patient Access Representative

Atlanta Health Imaging
12.2024 - Current
  • Scheduled and coordinated radiology appointments for patients, ensuring efficient use of resources and timely delivery of services
  • Managed a high volume of incoming calls from patients, physicians, and other healthcare professionals to schedule appointments and answer inquiries
  • Maintained accurate records of scheduled appointments, cancellations, rescheduling requests, and patient demographics
  • Provided exceptional customer service by addressing patient concerns or issues related to their appointments in a professional manner
  • Utilized electronic scheduling systems to input patient information, verify insurance coverage, and update appointment statuses
  • Implemented strategies to optimize appointment scheduling process by reducing wait times for patients while maximizing utilization of equipment
  • Stayed calm under pressure to and successfully dealt with difficult situations.

General Clerk

Exela Technologies
09.2022 - Current
  • Process records for the V.A
  • Fast pace
  • Computer knowledge

Medical Scheduler

Chime Solution
01.2021 - 12.2022
  • Verified 100% client Medicare coverage and insurance eligibility information to accelerate the settlement/resolution of xx claims, guaranteeing an expedited billing cycle
  • Directed 100- 200 calls to appropriate departments, increasing customer retention and satisfaction by 20%+
  • Streamlined doctors' and departmental workflow by
  • Revamped the daily patient scheduling to streamline client appointments for doctors and departments
  • Managed documentation through the EPIC system for all client-business files

Amazon Associate

Amazon Fulfillment Center
01.2020 - 12.2021
  • Enhanced customer satisfaction by 25%+ by using scanners to decode 15K+ barcodes
  • Increased administrative efficiency by paying detailed attention and collaborating with teams on multiple queries and order fulfillments

Food Services/ Cashier

Delaware North
01.2017 - 12.2019
  • Coordinated the company's administrative and operational functions, including customer service management and food creation, streamlining workflow while improving the company's market penetration
  • Facilitated training for new hires, acclimating employees to the company's philosophies, culture, and values
  • Prepared meals for customers in accordance with policies, procedures, and food regulations

Custodian

Georgia World Congress Center
01.2012 - 12.2017
  • Engaged with employees to promote awareness of proper sanitation and chemical ratios, optimizing safety control
  • Coached 5 new employees on the company's culture and goals, cultivated effective relationships, and teamwork, enhancing employee productivity and performance during projects and daily departmental operations

Education

High School Diploma -

Columbia High School
Decatur, GA
05-2007

Skills

  • Inventory management
  • Electronic scheduling
  • Customer service
  • Data entry
  • Appointment coordination
  • Patient relations
  • Workflow optimization
  • Time management
  • Attention to detail
  • Effective communication
  • Conflict resolution

Timeline

Patient Access Representative

Atlanta Health Imaging
12.2024 - Current

General Clerk

Exela Technologies
09.2022 - Current

Medical Scheduler

Chime Solution
01.2021 - 12.2022

Amazon Associate

Amazon Fulfillment Center
01.2020 - 12.2021

Food Services/ Cashier

Delaware North
01.2017 - 12.2019

Custodian

Georgia World Congress Center
01.2012 - 12.2017

Retail Associate

World Duty-Free

High School Diploma -

Columbia High School
Shequella Banks