Shequella Banks
Ellenwood,USA
Summary
Professional retail worker with solid experience in delivering high-quality customer service. Proficient in point-of-sale systems, inventory management, and visual merchandising. Known for strong teamwork, adaptability, and results-driven approach. Reliable and focused on meeting and exceeding sales goals in fast-paced environment.
Overview
2026
2026
years of professional experience
Work History
Retail Associate
World Duty-Free
- Achieved an 80% + sales conversion rate by using sales, marketing and upselling techniques
- Enforced and upheld inventory management top practices and solutions through the POS system to ensure promptly stocking of the store and meeting customer demands
- Maintained customer satisfaction score of 4.9/5 by facilitating excellent customer service
Patient Access Representative
Atlanta Health Imaging
12.2024 - Current
- Scheduled and coordinated radiology appointments for patients, ensuring efficient use of resources and timely delivery of services
- Managed a high volume of incoming calls from patients, physicians, and other healthcare professionals to schedule appointments and answer inquiries
- Maintained accurate records of scheduled appointments, cancellations, rescheduling requests, and patient demographics
- Provided exceptional customer service by addressing patient concerns or issues related to their appointments in a professional manner
- Utilized electronic scheduling systems to input patient information, verify insurance coverage, and update appointment statuses
- Implemented strategies to optimize appointment scheduling process by reducing wait times for patients while maximizing utilization of equipment
- Stayed calm under pressure to and successfully dealt with difficult situations.
General Clerk
Exela Technologies
09.2022 - Current
- Process records for the V.A
- Fast pace
- Computer knowledge
Medical Scheduler
Chime Solution
01.2021 - 12.2022
- Verified 100% client Medicare coverage and insurance eligibility information to accelerate the settlement/resolution of xx claims, guaranteeing an expedited billing cycle
- Directed 100- 200 calls to appropriate departments, increasing customer retention and satisfaction by 20%+
- Streamlined doctors' and departmental workflow by
- Revamped the daily patient scheduling to streamline client appointments for doctors and departments
- Managed documentation through the EPIC system for all client-business files
Amazon Associate
Amazon Fulfillment Center
01.2020 - 12.2021
- Enhanced customer satisfaction by 25%+ by using scanners to decode 15K+ barcodes
- Increased administrative efficiency by paying detailed attention and collaborating with teams on multiple queries and order fulfillments
Food Services/ Cashier
Delaware North
01.2017 - 12.2019
- Coordinated the company's administrative and operational functions, including customer service management and food creation, streamlining workflow while improving the company's market penetration
- Facilitated training for new hires, acclimating employees to the company's philosophies, culture, and values
- Prepared meals for customers in accordance with policies, procedures, and food regulations
Custodian
Georgia World Congress Center
01.2012 - 12.2017
- Engaged with employees to promote awareness of proper sanitation and chemical ratios, optimizing safety control
- Coached 5 new employees on the company's culture and goals, cultivated effective relationships, and teamwork, enhancing employee productivity and performance during projects and daily departmental operations
Education
High School Diploma -
Columbia High School
Decatur, GA05-2007
Skills
- Inventory management
- Electronic scheduling
- Customer service
- Data entry
- Appointment coordination
- Patient relations
- Workflow optimization
- Time management
- Attention to detail
- Effective communication
- Conflict resolution
Timeline
Patient Access Representative
Atlanta Health Imaging
12.2024 - Current
General Clerk
Exela Technologies
09.2022 - Current
Medical Scheduler
Chime Solution
01.2021 - 12.2022
Amazon Associate
Amazon Fulfillment Center
01.2020 - 12.2021
Food Services/ Cashier
Delaware North
01.2017 - 12.2019
Custodian
Georgia World Congress Center
01.2012 - 12.2017
Retail Associate
World Duty-Free
High School Diploma -
Columbia High School
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