SHEQUETTA SHIELDS
Vicksburg,MS
Summary
Reliable Medical Laboratory Technician knowledgeable in Hematology, Chemistry, Blood Bank, Microbiology, and Urinalysis. Familiar with TJC, OSHA and FDA guidelines. Quality-driven team player with accuracy-focused and efficient approach, detail-oriented well-versed in performing laboratory testing procedures.
Overview
5
5
years of professional experience
Work History
Receptionist
Hinds County Human Resource Agency
Jackson, MS
07.2018 - 01.2020
- Answering over 200 incoming calls per day assisting clients with inquiries about company’s programs, and appointment setup.
- Managed multiple tasks and met time-sensitive deadlines
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Received and routed business correspondence to correct departments and staff members
- Kept reception area clean and neat to give visitors positive first impression
- Sorted, received and distributed mail correspondence between departments and personnel
- Confirmed appointments, communicated with clients and updated client records
Cashier
Harlow’s Casino Resort and Spa
Greenvile, MS
07.2015 - 01.2016
- Greet over 150 customers per day, prep and make food, house cleaning, cashier.
- Restocked and organized merchandise in front case.
- Helped customers complete purchases, locate items and join reward programs
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Worked closely with shift manager to solve problems and handle customer concerns
Mobile Phlebotomist
PacLab PAML
Seattle, WA
10.2012 - 03.2014
- Performed over 80 blood draws per day, ensure correct patient identification, specimen collection, transport specimens to lab for testing.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Stocked phlebotomy cart or carrier with appropriate supplies
- Centrifuged blood samples as outlined in clinical protocols
- Tracked collected specimens by initialing, dating and noting times of collection
- Completed proper sanitation and cleaning of equipment and work areas between patients
Customer Support Representative
Xerox
Lacey, WA
01.2011 - 01.2013
- Answering over 250 incoming calls assisting customers with inquiries to their account, assisting with billing questions and payments, assisting with device function and troubleshooting, assist with device orders.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support
Education
Associate of Applied Science - Medical Laboratory Technology
Hinds Community College
Jackson, MS05.2022
Associate of Arts - General Studies
Hinds Community College
Raymond, MS12.2019
Certification - Phlebotomy Technician
PIMA Medical Institute
Renton, WA06.2012
Medical Assisting
Bryman College
Tacoma, WA02.2004
Skills
- Positive Attitude and Energetic
- Prioritization and Time Management
- Coagulation and Hematology Analyzers
- Medical Terminology
- Microscopic Analysis
- Blood, Urine, and other bodily fluids Analysis
- Quality Control Analysis
- Precise Machinery Control
- Written and Verbal Communication
- Specimen Collection and processing
- Data Entry
- Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
Hinds County Human Resource Agency
07.2018 - 01.2020
Cashier
Harlow’s Casino Resort and Spa
07.2015 - 01.2016
Mobile Phlebotomist
PacLab PAML
10.2012 - 03.2014
Customer Support Representative
Xerox
01.2011 - 01.2013
Associate of Applied Science - Medical Laboratory Technology
Hinds Community College
Associate of Arts - General Studies
Hinds Community College
Certification - Phlebotomy Technician
PIMA Medical Institute
Medical Assisting
Bryman College
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