Reliable Medical Laboratory Technician knowledgeable in Hematology, Chemistry, Blood Bank, Microbiology, and Urinalysis. Familiar with TJC, OSHA and FDA guidelines. Quality-driven team player with accuracy-focused and efficient approach, detail-oriented well-versed in performing laboratory testing procedures.
Overview
5
5
years of professional experience
Work History
Receptionist
Hinds County Human Resource Agency
Jackson, MS
2018.07 - 2020.01
Answering over 200 incoming calls per day assisting clients with inquiries about company’s programs, and appointment setup.
Managed multiple tasks and met time-sensitive deadlines
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
Received and routed business correspondence to correct departments and staff members
Kept reception area clean and neat to give visitors positive first impression
Sorted, received and distributed mail correspondence between departments and personnel
Confirmed appointments, communicated with clients and updated client records
Cashier
Harlow’s Casino Resort and Spa
Greenvile, MS
2015.07 - 2016.01
Greet over 150 customers per day, prep and make food, house cleaning, cashier.
Restocked and organized merchandise in front case.
Helped customers complete purchases, locate items and join reward programs
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Operated cash register for cash, check and credit card transactions with excellent accuracy levels
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Worked closely with shift manager to solve problems and handle customer concerns
Mobile Phlebotomist
PacLab PAML
Seattle, WA
2012.10 - 2014.03
Performed over 80 blood draws per day, ensure correct patient identification, specimen collection, transport specimens to lab for testing.
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
Stocked phlebotomy cart or carrier with appropriate supplies
Centrifuged blood samples as outlined in clinical protocols
Tracked collected specimens by initialing, dating and noting times of collection
Completed proper sanitation and cleaning of equipment and work areas between patients
Customer Support Representative
Xerox
Lacey, WA
2011.01 - 2013.01
Answering over 250 incoming calls assisting customers with inquiries to their account, assisting with billing questions and payments, assisting with device function and troubleshooting, assist with device orders.
Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
Resolved customer complaints by distinguishing, prioritizing and reporting technical issues
Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service
Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support
Education
Associate of Applied Science - Medical Laboratory Technology
Hinds Community College
Jackson, MS
05.2022
Associate of Arts - General Studies
Hinds Community College
Raymond, MS
12.2019
Certification - Phlebotomy Technician
PIMA Medical Institute
Renton, WA
06.2012
Medical Assisting
Bryman College
Tacoma, WA
02.2004
Skills
Positive Attitude and Energetic
Prioritization and Time Management
Coagulation and Hematology Analyzers
Medical Terminology
Microscopic Analysis
Blood, Urine, and other bodily fluids Analysis
Quality Control Analysis
Precise Machinery Control
Written and Verbal Communication
Specimen Collection and processing
Data Entry
Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
Hinds County Human Resource Agency
2018.07 - 2020.01
Cashier
Harlow’s Casino Resort and Spa
2015.07 - 2016.01
Mobile Phlebotomist
PacLab PAML
2012.10 - 2014.03
Customer Support Representative
Xerox
2011.01 - 2013.01
Associate of Applied Science - Medical Laboratory Technology