Shequila Warren
Lynnwood,WA
Summary
I have 5 years of experience in the fast food industry, where I honed strong customer service, communication, and multitasking skills in a fast-paced environment. My role involved managing cash transactions, resolving customer inquiries and complaints, and collaborating with team members to ensure efficient operations. Additionally, I have experience in e-commerce work, where I was responsible for picking and processing personal shopping orders for large retailers, enhancing my attention to detail and organizational skills. I also briefly worked at a child care center, which improved my patience, adaptability, and ability to handle various responsibilities under stressful circumstances. Coupled with my current pursuit of an Associate in Integrated Studies, this has provided a broad base of knowledge and critical thinking abilities, I am well-prepared to contribute to a retail setting, delivering exceptional customer service and supporting a team-oriented environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Crew Member
McDonald Gomez Northwest
Mukilteo, WA
07.2023 - Current
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Operated cash registers and POS systems, handling over $1000 in cash daily.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter, drive-thru and other areas.
Service Crew Member
Chipotle Mexican Grill
Everett
07.2022 - 02.2023
- Customer Service: Interacting with customers, taking orders, and addressing questions or concerns.
- Food Preparation: Preparing ingredients, assembling orders, and ensuring food quality and consistency.
- Cash Handling: Operating the cash register, processing transactions, and handling payments.
- Cleaning and Maintenance: Keeping work areas, equipment, and dining areas clean and organized.
- Inventory Management: Restocking supplies, monitoring inventory levels, and ensuring freshness of ingredients.
- Team Collaboration: Working with other staff members to ensure smooth operations and timely service.
- Food Safety: Following health and safety guidelines, including proper food handling and storage practices.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
E-Commerce Personal Shopper
Fred Meyer Stores
Mill Creek, WA
03.2022 - 06.2022
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
Receptionist/Office Assistant
Pacifica Senior Living/The Cottages of Lynnwood
Lynnwood, WA
07.2021 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Service Crew Member
Popeyes® Louisana Kitchen
Everett, WA
07.2020 - 07.2021
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
Associate In Integrated Studies DTA - Social Sciences
Cascadia Community College
Bothell, WAGeneral Studies
Mariner High School
Everett, WA06.2022
Skills
- Customer Service: Experience interacting with customers, addressing their needs, and ensuring a positive dining experience
- Communication: Ability to communicate clearly and effectively with customers, team members, and supervisors
- Teamwork: Working collaboratively with colleagues to ensure smooth operations and achieve common goals
- Multitasking: Managing several tasks simultaneously, such as taking orders, preparing food, and handling payments
- Cash Handling: Proficiency in operating a cash register, handling transactions, and balancing the till
- Inventory Management: Basic understanding of stocking, organizing, and managing inventory
Accomplishments
Maintain consecutive 3.9 gpa as a college
Certification
Washington State Food Handlers Card
Timeline
Service Crew Member
McDonald Gomez Northwest
07.2023 - Current
Service Crew Member
Chipotle Mexican Grill
07.2022 - 02.2023
E-Commerce Personal Shopper
Fred Meyer Stores
03.2022 - 06.2022
Receptionist/Office Assistant
Pacifica Senior Living/The Cottages of Lynnwood
07.2021 - 09.2021
Service Crew Member
Popeyes® Louisana Kitchen
07.2020 - 07.2021
Associate In Integrated Studies DTA - Social Sciences
Cascadia Community College
General Studies
Mariner High School