Shequitha Mohammed

• Managed collections processes to ensure timely resolution of outstanding accounts.
• Developed and implemented strategies for effective debt recovery while maintaining customer relations.
• Utilized CRM software to track account status and communicate with clients regarding payment options.
• Analyzed account histories to identify patterns and improve collection techniques, enhancing overall efficiency.
• Resolved escalated customer inquiries related to billing discrepancies, ensuring accurate information dissemination.
• Negotiated to collect balance in full.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
• Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Negotiated with account holders to devise repayment plans and minimize collections receivables.
• Reached out to approximately Number account holders daily.
• Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Negotiated to collect balance in full.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Recorded all information regarding financial status of customers.
• Used probing techniques to determine debtors' reasons for delinquency.
• Used skip tracing and other techniques to locate debtors.

Followed all fdcpa guidelines within the company collected on accounts 40-60 days pst due using probing techniques and offering assistance to get customers account under 30 days past due.

• Researched and resolved routine and complex issues.
• Processed eligibility and benefits verification and authorization requests.
• Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
• Followed up on denials, late payments, extensions and other special circumstances.
• Maintained confidentiality of patient finances, records and health statuses.
• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Communicated verification and authorization status updates with Type department to facilitate decision-making for patient admissions and insurance coverage.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Maintained high standards of customer service by building relationships with clients.
• Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
• Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
• Obtained underwriting approval by completing application for coverage.

Reviewed customer’s income to determine the best approval option to ensure customer satisfaction, showed empathy and built a relationship with customers we service and insured customer was receiving proper approvals to get medication out as soon as possible by working with the insurance companies directly and verifying all necessary documentation to get medication out in a timely manner for continued care.

• Assists with and helps coordinate patient care:
• Assists with all patient care provided by the multidisciplinary team
• Encourages team members
• Provides instruction to team members
• Greets and receivespatients admitting/arriving to the unit/area
• Orients patient to surroundings, reviews safety procedures,and unit rules/guidelines while coordinating with the nurse
• Preparespatient to be discharged/transferred
• Assists with gathering belongings and making sure all belongings are returned to the patient (exceptfor medication)
• Meets and exceedsthe standards of care and safety
• Servesas resource in recognizingpotential complications and acts proactively by reporting to nurse
• Is proactive in addressing potential patient needs/issues and takes action to meet those needs
• Consistently monitors patient activity and collects patient data according to unit standards
• Documents data legibly, per unit standard, and relays to nurse
• Communicates any changes in patient status immediately to the nurse
• Consistently provides care as delegated by the nurse
• Conducts rounds, documents close observation rounds per unit standards, completes environment of care rounds
• Reports hazards to proper department if they cannot be immediately corrected (i.e., entering work orders)
• MHT led groups performed on time
• Assist with alerting patients to group schedule and encouraging group attendance
• Proficiently identify escalating behavior/signs and symptoms in patients and immediately report to nurse.
• Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
• Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
• Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
• Attended therapeutic educational group meetings and supported patients with guidance from RN or Type medical professional.
• Charted on each patient daily.
• Treated clients and families with respect and dignity.
• Took and monitored vital signs, administered medications and managed patient behavior.
• Counseled and mentored clients on substance use and life choices.
• Assisted and counseled Number patients daily.
• Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.

• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Negotiated with account holders to devise repayment plans and minimize collections receivables.
• Reached out to approximately Number account holders daily.
• Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Followed all fdcpa guidelines skipbtraced accounts over 60 days pd strong negotiations skills that resolved 80% of delinquent accounts and tactics to put the account under 30 days pd, collected information regarding customers income work, or any benefits that would assist with paying the account in full or putting it under 30 days. Offered extensions on eligible accounts to get the customer back on track.

• Dispatched food orders from restaurants for executives and celebrities
• Handled credit card payments and processed charge backs and refunds
• Trained new recruits, created schedules, and processed driver’s salaries
• Dispatched drivers to various locations and created logistics support
• Updated client files and credit card information to reflect accurate pricing for billing
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Worked with management team to implement proper division of responsibilities.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Establish residential and commercial phone accounts
• Up sold products, services, and features, collected delinquent accounts
• Liaison between fault management and trouble resolution center regarding address and working service conflicts
• Addressed supervisory calls from customers