Robert Riederer
C
BUFFALO,NY
Summary
Experienced Collections Specialist bringing 20+ years of success in the collections field. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Organized and
motivated, eager to apply time management and organizational skills in various environments. Successful in following up on past due accounts and recouping unpaid balances. Highly adept at negotiating with customers and creating manageable repayment plans.
Overview
18
18
years of professional experience
Work History
Collections Agent
Access Receivables Management
09.2023 - Current
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Collections Agent
Northstar Location Services
04.2015 - 08.2023
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Recorded and updated customer personal accounts with accurate contact information.
Collections Agent
Everest Receivable Services
01.2011 - 04.2015
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Collections Agent
Creditors Financial Group
08.2006 - 12.2010
- Maintained high volume of calls and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
Education
High School Diploma -
Cheektowaga Central High School
Cheektowaga, NY 05.2001 -
Skills
Skip Tracing
undefinedTimeline
Collections Agent
Access Receivables Management
09.2023 - Current
Collections Agent
Northstar Location Services
04.2015 - 08.2023
Collections Agent
Everest Receivable Services
01.2011 - 04.2015
Collections Agent
Creditors Financial Group
08.2006 - 12.2010
High School Diploma -
Cheektowaga Central High School
05.2001 -
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