Willie Wright
Buckeye,AZ
Summary
Experienced with managing overdue accounts and resolving payment disputes efficiently. Utilizes negotiation techniques and persuasive communication to secure payments. Track record of maintaining accurate records and collaborating with teams to meet collection targets.
Overview
10
10
years of professional experience
Work History
Collections Agent
Republic Services
02.2020 - Current
- Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Collections Agent
Nationwide Credit Inc
03.2016 - 02.2020
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
Education
High School Diploma -
John Dickinson High School
Newark, DE05-2010
Skills
- Skip tracing
- Collections processing
- Billing procedures
- Account auditing
- Debt management
- Customer service
- Problem-solving
- Data entry
- Adaptability and flexibility
Timeline
Collections Agent
Republic Services
02.2020 - Current
Collections Agent
Nationwide Credit Inc
03.2016 - 02.2020
High School Diploma -
John Dickinson High School
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