Sher-Ron Jackson
Chesapeake,VA
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
12.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
Journeys Shoes
11.2022 - 02.2023
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Housekeeping
Onelifefitness
02.2023 - 04.2023
- Enhanced cleanliness and safety standards by implementing effective housekeeping policies and procedures.
- Adhered strictly to safety protocols, minimizing accidents and injuries among housekeeping staff members.
- Evaluated team performance, providing constructive feedback to housekeeping staff on areas requiring improvement.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Collaborated with housekeeping staff to address any room issues or special requests from guests.
- Improved overall cleanliness and guest satisfaction by implementing effective housekeeping procedures and protocols.
- Upheld company standards for cleanliness by performing routine housekeeping tasks in all work areas.
Pharmacy Technician
Walmart
09.2023 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
High School Diploma -
Indian River High School
Chesapeake, VA06.2022
Skills
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Answering customer questions
- Insurance billing
- Resolving customer issues
- Troubleshooting malfunctioning equipment
- Customer service
- Data entry
Certification
•CPR Certification
Timeline
Pharmacy Technician
Walmart
09.2023 - Current
Housekeeping
Onelifefitness
02.2023 - 04.2023
Sales Associate
Journeys Shoes
11.2022 - 02.2023
Customer Service Representative
Walmart
12.2021 - 11.2022
High School Diploma -
Indian River High School