Shera Mayo-Caldwell
Ontario,CA
Summary
Dedicated Security Officer with extensive experience at DSI Security Services, excelling in incident reporting and conflict resolution. Proven track record in enhancing surveillance techniques and improving access control management, ensuring a safe environment. Recognized for superior customer service and effective emergency management, contributing to a secure and welcoming atmosphere.
Overview
1
1
year of professional experience
Work History
Security Officer
DSI Security Services
Diamond Bar, CA
11.2024 - Current
- Monitored premises to detect and prevent security breaches.
- Conducted regular patrols to ensure safety and compliance with protocols.
- Responded promptly to incidents, ensuring swift resolution and reporting.
- Assisted in maintaining detailed logs of activities and observations.
- Implemented improvements in surveillance techniques to enhance monitoring effectiveness.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Education
High School Diploma - Law Magnant
Susan Miller Dorsey High School
Los Angeles, CASkills
Report writing
Incident reporting
Security guard license
General security
CCTV surveillance
CCTV monitoring
Superior customer service
Surveillance
Access control
Patrol operations
Complex Problem-solving
Conflict de-escalation
Conflict resolution techniques
Visitor tracking
Access control management
Document management
Staff management
Security equipment operation
Crime prevention
Metal detector operation
Emergency management
Accomplishments
DSI Security Officer Employee of the month for June 2025.
Additional Information
Employment history
Securitas Security: 8/2024 - 11/2024
Allied Universal Security: 6/2023 - 7/2024
Timeline
Security Officer
DSI Security Services
11.2024 - Current
High School Diploma - Law Magnant
Susan Miller Dorsey High School