Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheraine Atkinson

Houston,TX

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented with excellent time management and problem-solving skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Long-Term Substitute Teacher

Clark County School District
08.2020 - 11.2024
  • Implemented differentiated instruction techniques to meet the diverse needs of all learners.
  • Managed classroom environment, helping students learn in absence of regular teachers.
  • Followed lesson plans designed by staff teachers.
  • Enforced school and classroom rules to maintain order.
  • Maintained discipline and classroom control, fostering safe and positive learning environment.
  • Followed school district policies and procedures when subbing in different schools within the district's boundaries.
  • Created an environment conducive to learning by setting clear expectations for student behavior while subbing.
  • Maintained accurate records including attendance reports, grades, behavior logs.
  • Utilized technology and multimedia resources to enhance instruction.

Human Resources Administrator

CYRO-1
02.2019 - 12.2022
  • Created and maintained employee records in accordance with HR policies and legal requirements.
  • Partnered with hiring leaders to organize and schedule employee onboarding and orientation.
  • Collected employee time records to process weekly payroll or distribute checks.
  • Maintained up-to-date knowledge of labor laws and regulations related to human resources activities.
  • Implemented processes for onboarding new employees, including orientation programs and training materials.
  • Developed innovative strategies to improve employee engagement, productivity, and retention.
  • Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software.
  • Created reports regarding staff recruitment, turnover rates, absenteeism.
  • Analyzed employment-related data and prepared required reports.

Call Center Travel Specialist

Viking Cruises
08.2018 - 05.2020
  • Developed customer service skills while managing client inquiries and complaints in a timely manner.
  • Created itineraries for clients based on customer interests, budgets, and availability.
  • Monitored changes in flight schedules or prices due to weather conditions or other factors.
  • Used computer reservation systems to book flights, cruises, car rentals and hotel accommodations for customers.
  • Listened to concerns and complaints from customers and promptly addressed issues.
  • Used various computer software and online databases to book travel services.
  • Developed creative strategies to increase customer satisfaction and loyalty.
  • Performed administrative tasks such as maintaining records of bookings and payments made by customers.
  • Entered travel sales data into agency database to maintain financial and sales records.
  • Achieved high call resolution rates through effective problem-solving and communication skills.

Education

Bachelor of Arts -

California State University, Northridge
Northridge, CA
05-2016

Skills

  • Relationship building and management
  • Complex Problem-solving
  • Records management
  • Verbal and written communication
  • Creative problem solving
  • Analytical skills
  • Results-focused
  • Critical thinking

Timeline

Long-Term Substitute Teacher

Clark County School District
08.2020 - 11.2024

Human Resources Administrator

CYRO-1
02.2019 - 12.2022

Call Center Travel Specialist

Viking Cruises
08.2018 - 05.2020

Bachelor of Arts -

California State University, Northridge
Sheraine Atkinson