Sherbosnia Bridgers
Rocky Mount,NC
Summary
Dedicated to going above and beyond to make sure each concern of the customers is answered in a timely mannerProvides exceptional customer service skills on each and every call. Remaining professional in intense situations all while multitasking and staying calm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Transamerica Retirement Solutions
Cedar Rapids, Iowa
08.2024 - 04.2025
- Answered inbound calls to assist participants with their retirement plans
- Processed loans, withdrawals, and rollovers
- Discussed tax withholding for the specific transaction that were processed
- Used multiple systems to update participants information as well as documentation
- Updated/Removed beneficiaries
- Fund transfers
- Referred to financial advisors for investment advice and options that were available with that particular employer
- Made outbound calls as needed to follow up with the participants
- Check verifications
- Reissued checks after a 10 business day waiting period if needed
Customer Service Representative
GC Services/Intellogix
Knoxville, Tennessee
06.2023 - 09.2024
- Updated account information to maintain customer records using various systems
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, billing questions, work order requests, and company information.
- Provided exceptional customer services on each and every call
- Processed starting of electrical and gas services, transferring of utility services from one location to another, and stopping of Utility services.
- Set appointed times to have electricians come out to complete work order requests.
- Provided information regarding assistance if a customer was not able to afford their utility bill.
Customer Service Representative
Alorica
Rocky Mount, North Carolina
10.2017 - 05.2023
- Assisted clients with enrollment
- Billing
- Sent invoices to large companies regarding their benefits for their employees
- Educated clients on their eligibility, benefits and services
- Assisted clients with filling specialty medications
- Resolved clients concerns within a certain amount of time
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed pharmacy claims; provided the pharmacy technicians with the correct ICD10 code to get a paid claim.
- Medicare part D claims, benefits, enrollment, and eligibility
- First call resolution on every call even in stressful situations
- Inbound/Outbound calls
- Researched and enrolled patients into copay assistance for expensive specialty medications
- Contacted manufactures abuts specialty medicines malfunctioning
- Worked closely with pharmacists, pharmacy technicians, medical doctor offices, and outside insurance companies to process claims.
- Prior Authorizations
Team Member
Bojangles' Famous Chicken 'n Biscuits
Rocky Mount, NC
07.2013 - 10.2018
- Maintained excellent guest relationships
- Assisted customers by recording their orders and repeating it back to them
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
- Prepared orders according to written or verbal orders
- Took initiative to find extra tasks when scheduled duties were completed.
- Cashier
- Dining room services
Retail Sales Associate
Shoe Show
Rocky Mount, NC
11.2010 - 06.2013
- Conducted personal shopping for clients in need of apparel, shoes and accessories
- Stocked shelves weekly
- Answered phones to execute orders
- Multitasked efficiently by making the customer needs come first, while keeping the flow of the stockroom running smoothly
- Reliable with an excellent attendance record.
- Cashier
- Inventory
Education
High School Diploma -
Rocky Mount High School
Rocky Mount, NC06.2012
Some College (No Degree) - Biology
Elizabeth City State University
Elizabeth City, NCSkills
- Call Management
- Client Relations
- Data Entry
- Documentation
- Problem Solving Abilities
- Customer Service support
- Critical Thinking
- Call control
- First Call Resolution
- Claims processing
- Billing
- Microsoft office systems
- 401k knowledge
- Food preparation
- Multi-tasking
- Active listener
- Customer Chat support
Certification
- Certificate for Allied Health Science
- Certificate for Early Childhood I
- Certificate for Early Childhood II
- Certificate for Allied Health Science II
References
Available upon request
Timeline
Customer Service Representative
Transamerica Retirement Solutions
08.2024 - 04.2025
Customer Service Representative
GC Services/Intellogix
06.2023 - 09.2024
Customer Service Representative
Alorica
10.2017 - 05.2023
Team Member
Bojangles' Famous Chicken 'n Biscuits
07.2013 - 10.2018
Retail Sales Associate
Shoe Show
11.2010 - 06.2013
High School Diploma -
Rocky Mount High School
Some College (No Degree) - Biology
Elizabeth City State University