Sherbria Thornton
San Francisco,CA
Summary
Dedicated professional seeking a role where I can bring my strong organizational skills, adaptability, and client-centered problem solving in fast-paced environments. Experienced in workforce development, recruitment, and reentry-focused services with a strong commitment to social justice and supporting individuals in achieving career goals. Skilled in building and maintaining effective relationships with diverse populations, with the ability to adjust communication styles to meet varying needs. Known for resilience, strong interpersonal communication, and the ability to remain focused and effective under pressure while meeting performance goals and deadlines.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Case Manager
ECS Auburn Hotel Externship
03.2026 - 04.2026
- Completed 110 hours of specialized training in social services and reentry-focused workforce development, including harm reduction, trauma-informed care, case management, motivational interviewing, domestic violence awareness, confidentiality, HIPAA compliance, and interim housing support.
- Participated in on-site job shadowing to build practical experience in client engagement, workforce readiness, and supportive service delivery within a reentry employment framework.
- Completed 10 hours of digital literacy training, including Microsoft Office applications and One System data management tools to support documentation and service coordination.
- Successfully demonstrated applied knowledge of the Case Management role, service coordination, and reentry-focused employment services.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
General Laborer
Anvil Builders
01.2024 - 01.2025
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Maintained clear communication between team members, ensuring prompt resolution of any arising issues in the field.
- Coordinated with other staff, effectively communicating and sharing space & equipment.
- Loading, unloading and transporting goods or supplies.
General Laborer
Dn Tanks
01.2022 - 01.2023
- Completed tasks efficiently for timely project completion within set deadlines.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Provided support to skilled trades workers, enabling them to focus on specialized tasks for optimal results.
- Used variety of hand and power tools to complete tasks.
General Laborer
Total Traffic Control
01.2020 - 01.2021
- Improved traffic flow by efficiently managing lane closures and diversions.
- Maintained clear communication channels between team members, ensuring prompt resolution of any arising issues in the field.
- Enhanced worker safety by implementing strict safety protocols for all traffic control personnel.
Sales Agent
Big Bus Tour
01.2015 - 01.2020
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Assisted call-in customers with questions and orders.
- Successfully sold 50 -100 tickets daily of different attractions available for the day.
Education
High School Diploma -
Violet Hentz Education Academy
San Francisco, CACPR/ First Aaid Certification -
American Heart Association
San Francisco, CA03-2026
Skills
- Excellent Communication
- Time Management
- Records management
- Case management
- Adaptable
- Resume writing
- Resource development
- Interview coaching
- Individualized service planning
- Employment barriers identification
- Networking strategies
- Community collaboration
Certification
- REACH :2026 Episcopal Community Services San Francisco, CA
- Completed 110 hours of classroom training in the social sector fundamentals, including harm reduction, trauma informed care, case management, motivational interviewing domestic violence awareness, confidentiality, HIPAA, Interim Housing, and on-site job shadow.
- Completed 10 hours of digital literacy and training in Microsoft skills, One system and One Degree.
- CPR/First Aid Certification 2026 American Heart Association (via Pulse Check 101)
- Pre Apprenticeship Construction Training Program One Treasure Island San Francisco, CA
Timeline
Case Manager
ECS Auburn Hotel Externship
03.2026 - 04.2026
General Laborer
Anvil Builders
01.2024 - 01.2025
General Laborer
Dn Tanks
01.2022 - 01.2023
General Laborer
Total Traffic Control
01.2020 - 01.2021
Sales Agent
Big Bus Tour
01.2015 - 01.2020
High School Diploma -
Violet Hentz Education Academy
CPR/ First Aaid Certification -
American Heart Association