Summary
Overview
Work History
Education
Skills
Timeline
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Sherdina Young

Philadelphia,PA

Summary

Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

TD Bank
New Jersey, NJ
07.2021 - Current
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Maintained financial accounts by processing customer adjustments.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Developed customer service improvement initiatives that decreased customer wait times by 93%

Transportation Security Officer

Transportation Security Administration, TSA
Philadelphia, Pennsylvania
03.2013 - 10.2019
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
  • Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
  • Authenticated boarding passes, identification and passports to prevent fraudulent travel.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Responded to [25] critical security incidents per [Day] by applying standard operating procedures designed to minimize loss of life and damage to property

Education

Psychology

Bloomsburg University
Bloomsburg, PA

Skills

  • Security Station Experience
  • Behavioral Observations
  • Customer service and assistance
  • MS Office
  • Computer proficiency
  • Conflict resolution
  • Detail-oriented
  • Cultural awareness
  • Analytical skills
  • Organization and Time management

Timeline

Customer Service Specialist

TD Bank
07.2021 - Current

Transportation Security Officer

Transportation Security Administration, TSA
03.2013 - 10.2019

Psychology

Bloomsburg University

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Sherdina Young