Compassionate professional with a strong background in daily living support and program evaluation. Known for developing tailored support plans and driving continuous improvement initiatives that elevate resident care.
Work History
Residential Instructor
4 Years 10 Months
LIFE Inc. | 12.2019 - 10.2024
Developed and implemented individualized support plans for residents to enhance daily living skills.
Facilitated group activities that promoted social interaction and community engagement among residents.
Monitored resident progress and provided feedback to families, ensuring alignment with care goals.
Collaborated with interdisciplinary teams to assess resident needs and adjust care strategies accordingly.
Residential Instructor
2 Years 11 Months
James L. Maher Center | 03.2017 - 02.2020
Trained new staff on best practices in resident care and program protocols, enhancing team performance.
Evaluated program effectiveness through regular assessments, contributing to continuous improvement initiatives.
Advocated for residents' rights and preferences, fostering a supportive environment for personal growth.
Maintained accurate documentation of resident activities and progress, ensuring compliance with regulatory standards.
Data Entry Clerk
2 Years
Citizens Operation Center | 01.2015 - 01.2017
Entered and updated data accurately in company databases to maintain information integrity.
Reviewed documents for completeness and accuracy, ensuring compliance with organizational standards.
Processed incoming data requests efficiently, prioritizing tasks to meet deadlines consistently.
Assisted in developing streamlined processes for data entry, enhancing operational efficiency.
Claims Examiner
3 Years 5 Months
Blue Cross Blue Shield of Rhode Island | 03.2011 - 08.2014
Analyzed claims to ensure accuracy and adherence to policy guidelines.
Reviewed documentation for compliance with regulatory standards and internal protocols.
Collaborated with healthcare providers to resolve discrepancies in claims submissions.
Trained new team members on claims processing procedures and best practices.