Sheree Mackey
Houston,TX
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Medical Transportation Management
Houston, TX
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Clerk
Christian Debt Management
Houston, TX
07.2022 - 09.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Caregiver
GreenTree Assisted Living
Houston, TX
04.2020 - 05.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Delivery Driver
Amazon
Houston, TX
07.2019 - 04.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Representative
Sutherland Global Service
Houston, TX
02.2017 - 06.2019
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Jefferson Davis High School
Houston, TX05.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Appointment scheduling
- Order processing
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
Timeline
Customer Service Representative
Medical Transportation Management
12.2023 - Current
Clerk
Christian Debt Management
07.2022 - 09.2023
Caregiver
GreenTree Assisted Living
04.2020 - 05.2022
Delivery Driver
Amazon
07.2019 - 04.2020
Customer Service Representative
Sutherland Global Service
02.2017 - 06.2019
Jefferson Davis High School