Highly productive and efficient professional known for accurate and swift task completion. Specializes in risk assessment, regulatory compliance, and customer service management. Excels at communication, problem-solving, and adaptability, ensuring seamless processing and client satisfaction.
Overview
20
20
years of professional experience
Work History
Mortgage Loan Officer
Cardinal Financial
Fort Worth, TX
10.2021 - Current
Maintained current knowledge of secondary market trends, government programs and other available financing sources.
Educated customers on various aspects of mortgage financing options available.
Reviewed appraisals to ensure accuracy and completeness prior to submission to underwriting department.
Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
Conducted interviews with prospective clients to gather information regarding loan applications.
Ensured compliance with all federal, state and local regulations related to mortgage lending.
Account Analyst
American Honda Financial Services
01.2005 - 07.2018
Performed many job roles spanning from loan originations to collections
Maintained a great rapport with customers to encourage brand loyalty even during difficult situations
Remained up to date on all governmental laws and regulations related to finance and consumer privacy
Maintained 100% audit score on monthly reviews
Worked with credit bureaus to ensure accurate reporting and to correct inconsistencies
Participated in multiple committees to identify problems or opportunities to increase efficiency within the department and traveled to present solutions to executives
Maintained a competitive spirit and broke multiple monthly collection records in multiple departments.
Education
Texas MLO SAFE Requirements -
Allied Real Estate Schools
01.2021
BS Mass Communications -
Texas Wesleyan University
01.2004
Skills
Analytical Thinking
Time management abilities
Reporting and documentation
Proofreading
Microsoft Office
Meticulous attention to detail
Maintains confidentiality
Timeline
Mortgage Loan Officer
Cardinal Financial
10.2021 - Current
Account Analyst
American Honda Financial Services
01.2005 - 07.2018
Texas MLO SAFE Requirements -
Allied Real Estate Schools
BS Mass Communications -
Texas Wesleyan University
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