SHEREE MORRIS
Safety Dispatcher
Grand Rapids,MI
Summary
Accomplished Care Professional and Supervisor with nearly a decade of experience delivering high-quality healthcare and operational leadership. Proven track record managing team performance, overseeing complex medication administration systems, and ensuring strict adherence to healthcare regulations. Recognized for exceptional communication, detail-oriented medical documentation, and the ability to build seamless clinical workflows among physicians, families, and multidisciplinary care teams.
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Sharp [Dispatcher] with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.
Overview
11
11
years of professional experience
Work History
Campus Safety Dispatcher
Aquinas College
Grand Rapids, MI
05.2026 - Current
- Monitored campus safety systems and radio traffic, dispatching officers to urgent incidents and routine service calls.
- Documented incident reports, dispatch logs, and daily activity records with accuracy and confidentiality.
- Coordinated emergency response efforts with campus security, police, fire, and medical personnel.
- Prioritized incoming calls, assessed situations quickly, and relayed critical information to responding personnel.
- Operated multi-line phone systems, two-way radios, and access-control tools to support continuous coverage.
- Reviewed shift communications and refined dispatch workflows to improve response consistency and accountability.
- Communicated clearly with students, staff, and visitors while maintaining calm, professional service during incidents.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Escalated complex issues to appropriate teams while maintaining clear case documentation and follow-up.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Intership
Victim Witness Program/ 61st District Court
Grand Rapids, MI
01.2026 - 04.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Direct Care Supervisor
Porter Hills
Grand Rapids, MI
08.2021 - 04.2025
- Oversaw, scheduled, and directed clinical workflows for a team of 6 to 20 direct care staff members.
- Managed medication logistics, including auditing, organizing, and ordering prescriptions with advanced precision.
- Served as the central liaison between facility physicians, registered nurses, pharmacists, and residents' families regarding critical care plan adjustments and medication updates.
- Maintained flawless documentation, ensuring absolute data integrity within electronic medical health records systems.
- Prepared facility workflows, environment checklists, and staff protocols for successful regulatory state inspections.
- Upheld strict compliance with evolving healthcare regulations, maintaining a proactive approach to risk management and safe environment practices.
Medication Technician
Porter Hills
Grand Rapids, MI
08.2021 - 02.2023
- Safely administered prescribed medications to residents in strict alignment with physician directives and facility protocols.
- Logged administration outcomes and behavioral vitals accurately in electronic records, eliminating margin for error.
Medication Technician
Cascade Trails
Grand Rapids, MI
01.2020 - 07.2021
- Prepared and distributed medications following robust multi-point identity verification steps for maximum safety.
- Monitored residents vigilantly for any adverse drug interactions or side effects, taking immediate action to notify clinicians.
- Enforced high standards of infection control procedures to preserve a sterile, safe environment for high-risk residents.
Machine Operator
Benteler
Grand Rapids, MI
08.2016 - 02.2018
- Operated and calibrated automatic press machinery while continuously monitoring system metrics to drive operational efficiencies.
- Executed rigorous physical inspections on completed outputs to guarantee all quality control standards were precisely met.
Residential Assistant
Hermitage Hall
Hermitage, TN
08.2015 - 07.2016
- Assisted residents with activities of daily living (ADLs), including mobility, hygiene, dressing, and dietary support.
- Monitored, recorded, and charted vital signs, promptly escalating behavioral modifications or critical physical changes to senior medical teams.
- Contributed actionable insights during care planning meetings alongside staff clinicians and resident family members.
Education
Corrections - Criminal Justice
Grand Rapids Community College
Grand Rapids, MI 05.2001 -
Skills
- Healthcare & Leadership
- Direct Care Supervision
- Staff Training & Oversight
- Regulatory Compliance
- Policy Adherence
- Clinical Operations
- Medication Administration
- Electronic Health Records (EHR)
- Accurate Documentation
- Incident Reporting & Safety
- Operational Excellence
- Cross-functional Communication
- Crisis management
- Precision & Attention to Detail
- Computer Literacy
Interdepartmental Coordination
Rapid Decision-Making
Crisis Communication
Problem-solving
Time management
Attention to detail
Problem-solving
Multitasking
Dependability Under Pressure
Effective Communication
Excellent communication
Critical thinking
Clear communication
Call prioritization
Organizational skills
Active listening
Adaptability and flexibility
Verbal communication
Dispatch record keeping
Decision-making
Conflict resolution
Interpersonal skills
Self-motivation
Task prioritization
Safety procedures
Team building
Data entry
Performance Metrics
Computer literacy
Information gathering
Training and development
Teamwork scheduling
Interpersonal communication
Workload management
De-escalation techniques
Record keeping
Dispatching field personnel
Resource Allocation
Complex Problem-solving
Paperwork processing
Updating logs
Conflict management
Incident Management
Written communication
Time management
Continuous improvement
Prioritization
Mentoring
Emergency response
Professional demeanor
Timeline
Campus Safety Dispatcher
Aquinas College
05.2026 - Current
Intership
Victim Witness Program/ 61st District Court
01.2026 - 04.2026
Direct Care Supervisor
Porter Hills
08.2021 - 04.2025
Medication Technician
Porter Hills
08.2021 - 02.2023
Medication Technician
Cascade Trails
01.2020 - 07.2021
Machine Operator
Benteler
08.2016 - 02.2018
Residential Assistant
Hermitage Hall
08.2015 - 07.2016
Corrections - Criminal Justice
Grand Rapids Community College
05.2001 -