Sheree Wooldridge
Lynchburg,VA
Summary
Dedicated professional with strong organization and time management skills. Proven ability to enhance customer satisfaction and streamline administrative tasks to support team efficiency.
Overview
42
42
years of professional experience
Work History
Receptionis
Hedges Insurance
Lynchburg, VA
08.2022 - 12.2024
- Managed front desk operations, ensuring efficient customer service and effective communication.
- Handled incoming calls, directing inquiries to appropriate departments for prompt resolution.
- Maintained appointment schedules, coordinating client meetings and office resources effectively.
- Developed and maintained filing systems, improving document retrieval efficiency for staff.
- Collaborated with team members to streamline administrative tasks, enhancing overall office productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Banking Customer Service Representative / FSR
Carter Bank & Trust
Lynchburg, VA
10.2007 - 07.2022
- Provided exceptional customer support for account inquiries and transaction requests.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Educated clients on banking products and services to enhance financial literacy.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Maintained up-to-date knowledge of banking regulations, ensuring compliance and customer protection.
- Resolved customer complaints, restoring confidence in bank services and retaining valuable clients.
- Investigated and resolved customer inquiries and complaints quickly.
Assistant Store Manager/ Sales Coach
Kmart
Lynchburg, VA
01.1983 - 10.2006
- Managed daily store operations to ensure efficient workflow and optimal customer service.
- Trained and mentored team members on store policies and procedures for improved performance.
- Implemented inventory management strategies to reduce stock discrepancies and enhance product availability.
- Conducted regular staff meetings to align team objectives with store goals and operational standards.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
GED -
Washington Township Highschool
Blackwood, NJNo Degree -
Phillips Business College
Lynchburg, VASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Receptionis
Hedges Insurance
08.2022 - 12.2024
Banking Customer Service Representative / FSR
Carter Bank & Trust
10.2007 - 07.2022
Assistant Store Manager/ Sales Coach
Kmart
01.1983 - 10.2006
GED -
Washington Township Highschool
No Degree -
Phillips Business College