Shereefa Barton
Queens
Summary
Experienced professional with over 10 years in customer service, security operations, and administrative support. Ensures compliance and safety through meticulous adherence to standard operating procedures. Proficient in inspection duties, including screening, identification verification, and documentation review.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Transportation Security Officer
Transportation Security Administration
Queens
06.2021 - 05.2026
- Conducted security screenings of passengers, baggage, and cargo in accordance with federal regulations
- Utilized X-ray and screening equipment to identify prohibited or unsafe items, enhancing overall security effectiveness
- Verified identification and travel documents for accuracy and fraud prevention
- Executed physical inspections, including pat-downs and bag searches, ensuring adherence to security protocols
- Followed strict Standard Operating Procedures and safety compliance guidelines
- Interacted with passengers to provide clear directions and assistance, fostering a positive travel experience
- Maintained situational awareness and reported irregularities or security concerns
Flooring Sales Specialist
The Home Depot
Gaithersburg
04.2018 - 11.2019
- Guided customers in selecting optimal flooring and home improvement products tailored to needs and budget
- Delivered product knowledge and outlined installation options to enhance customer decision-making
- Supported flooring and window treatment installation planning
- Oversaw inventory presentation, ensured pricing accuracy, and upheld store standards to maintain a professional shopping environment
- Processed sales transactions and ensured customer satisfaction
Office Receptionist
Alpha Telecommunication Inc
Queens
01.2015 - 09.2016
- Coordinated phone calls, emails, and office communication systems to ensure smooth operations
- Supported office operations and customer inquiries
- Executed administrative duties including faxing, scanning, and copying to support daily office functions
- Assisted with daily office operations to streamline workflow
Customer Service
T.J MAXX
Rosedale
09.2012 - 05.2015
- Delivered friendly customer service in dynamic retail environment, fostering positive customer interactions
- Facilitated customer purchases, returns, and product location to enhance shopping experience
- Processed transactions efficiently at cash register, ensuring accurate financial handling
- Tagged merchandise and ensured pricing accuracy
- Stocked shelves and maintained store appearance
Education
High School Diploma -
LaGuardia High School
Long Island City, NY 05.2013 - 05.2014
Skills
- Regulatory compliance
- Inspection procedures
- Threat assessment
- Reporting accuracy
- Blueprint interpretation
- Microsoft Office (Word, Excel, Outlook)
- High-pressure problem-solving
- Time management
- Detail-oriented
- Interpersonal communication
Timeline
Transportation Security Officer
Transportation Security Administration
06.2021 - 05.2026
Flooring Sales Specialist
The Home Depot
04.2018 - 11.2019
Office Receptionist
Alpha Telecommunication Inc
01.2015 - 09.2016
High School Diploma -
LaGuardia High School
05.2013 - 05.2014
Customer Service
T.J MAXX
09.2012 - 05.2015