SHEREESE HARMON
Lincoln Park
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
Patient Care Advocate
Optum
09.2023 - Current
- Educated patients on healthcare benefits and services, ensuring understanding of coverage options.
- Managed patient inquiries efficiently, resolving issues promptly to ensure satisfaction.
- Reviewed and processed grievance appeals to ensure compliance with regulatory standards.
- Conducted thorough investigations of appeal cases, gathering necessary documentation and evidence.
Patient Service Representative
Wayne Health
Southfield, Michigan
05.2023 - 06.2024
- Perform day-to-day operations of the facility and general office duties including: answering a high volume of inbound calls, placement of outbound calls, monitoring of voicemail, recordkeeping, file maintenance, sorting and distribution of incoming mail and facsimiles
- Schedule patient appointments according to defined protocols
- Inform patient of appointment date, arrival time, and location; answer any questions the patient or patient representative may have
- Maintain an understanding of services provided by provider at each location
- Efficiently types, talks and navigates multiple healthcare platforms and reference material at the same time to assist the patient in a timely manner
Insurance Specialist
Progressive Insurance
Sterling Heights, MI
10.2021 - 05.2023
- Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products
- Worked to accommodate new and different insurance requests, as well as investigate new value opportunities to improve the reputation of the insurance agency
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Responded to customer inquiries and issues, maintaining sound sales practices.
Customer Service Representative
CSR, Consumers Energy
Farmington Hills, MI
11.2017 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions
- Answered customer calls promptly to avoid long wait times on hold.
- Collaborated across departments to resolve customer-related issues.
Education
Bachelor of Science - Health And Human Services
University of Michigan, Dearborn
Dearborn, MI10-2026
Associate of Applied Science - Health And Human Services
Bryant & Stratton College
Buffalo, NY04-2023
Skills
- Communication skills
- Time management skills
- Speaking using solution oriented language
- Active listening skills
- Attention to detail
- Leadership skills
- Identifying crisis causing problems quickly
- Multitasking
Timeline
Patient Care Advocate
Optum
09.2023 - Current
Patient Service Representative
Wayne Health
05.2023 - 06.2024
Insurance Specialist
Progressive Insurance
10.2021 - 05.2023
Customer Service Representative
CSR, Consumers Energy
11.2017 - 10.2021
Bachelor of Science - Health And Human Services
University of Michigan, Dearborn
Associate of Applied Science - Health And Human Services
Bryant & Stratton College