Maila F. Deane
Twin Falls,ID
Summary
Able to communicate with team members at all levels, provide direction, and remain open to feedback. providing proper well mannered resolution.a well-rounded person with 6 years of experience,which includes previous experience working in a business processing outsourcing environment. Responsible employee, passionate about delivering outstanding quality and service, offering 5 years of experience in the industry with a history of recognition for performance.
Overview
7
7
years of professional experience
2004
2004
years of post-secondary education
Work History
Patient Care Advocate
United health care /OPTUM
Alabang muntinlupa, philippines
10.2020 - 12.2021
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Developed team communications and information for meetings.
- Collaborated with team members to achieve target results.
- Prepared arange of written communications, documents, and reports.
- Assisted patients with healthcare inquiries and navigation through services.
- Coordinated communication between patients and healthcare providers effectively.
- Educated patients on health plan benefits and coverage options available.
- Resolved patient concerns regarding billing and insurance claims promptly.
- Facilitated access to necessary medical resources and referrals for care.
- Maintained accurate records of patient interactions and follow-up actions.
- Advocated for patient rights and ensured compliance with healthcare regulations.
- Actively sought feedback from patients about their experiences within the healthcare system in order to improve service delivery models.
- Improved patient outlook and daily living through compassionate care.
- Assessed patient needs and developed individualized care plans to meet those needs.
Patient Care Information Associate
Express scripts/ ALORICA
Alabang,Muntinlupa, philippines
01.2019 - 09.2020
- Employed effective communication techniques to communicate with physicians and nurses
- Developed a plan to increase the number of patient call-backs
- Refilling medications in a manner time and way, explanation of benefits to new members
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Senior recruiter
Personiv
binan laguna, philippines
03.2016 - 06.2017
- Sourced candidates through social media platforms, validating suitability for available positions.
- Interviewed potential candidates, taking accurate notes to determine suitability for available positions.
- Advertised and managed position listings, organising interviews with suitable candidates.
- Managed interview process on behalf of clients and candidates, maintaining appropriate confidentiality with both parties.
- Negotiated contract details, maintaining confidentiality and impartiality throughout.
Billing Specialist
Convergys
Alabang muntinlupa city, Philippines
01.2015 - 02.2016
- Managed all payment processing, invoicing and collections tasks.
- Developed strong professional rapport with vendors and clients, fostering timely payments.
- Executed account updates and noted account information in company data systems.
- Charged expenses to accounts, analysing expense reports and reconciling against established budgets.
- Attended team meetings to discuss issues, priorities and outstanding accounts, improving department operations.
Education
bachelor - science in psychology
De Lasalle University
Dasmarinas, CAV 06.2001 - 03.2005
Holy Spirit School
Binan, PhilippinesSkills
- Microsoft application, Time management, Communication skills, Leadership, English, Documentation review
Experience,boolean,powerpoint,internet explorer - Customer relationship management
- Problem solving
- Google Workspace
- Problem-solving
- Communication skills
- Knowledge of Microsoft office, boolean
Languages
English
Timeline
Patient Care Advocate
United health care /OPTUM
10.2020 - 12.2021
Patient Care Information Associate
Express scripts/ ALORICA
01.2019 - 09.2020
Senior recruiter
Personiv
03.2016 - 06.2017
Billing Specialist
Convergys
01.2015 - 02.2016
bachelor - science in psychology
De Lasalle University
06.2001 - 03.2005
Holy Spirit School