Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shereese Trehuba

Scottsdale,AZ

Summary

Motivated server with engaging personality and enthusiastic approach. Upbeat, friendly and outgoing. Great at anticipating customer needs to provide enjoyable dining experiences for guests.

Overview

16
16
years of professional experience

Work History

Server

Luna By Giada
02.2024 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Server

Lure
03.2023 - 03.2024
  • Responsible for opening and closing duties.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server

Loose Wheel
03.2011 - 02.2023
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Responsible for all new hire training.

Bartender

Doyle’s Public House
12.2022 - 01.2023
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Increased bar revenue through development and marketing of featured cocktails.
  • Decreased waste, following strict recipes and drink measurement protocol.

Education

General Studies

Tacoma Community College
Tacoma, WA

High School Diploma -

Wilson High School
Tacoma, WA

Skills

  • Attending Multiple Customers
  • Anticipating Guest Needs
  • Patron Rapport
  • Customer Service
  • New Hire Training
  • High-Volume Environments
  • Recipe and Menu Memorization
  • Serving and Bussing
  • New Cocktail Creation
  • Maintaining a Clean Bar

References

Carri Green

Manager

Loose Wheel

6108 6th Ave

Tacoma, WA 98406

(360) 286-1837


Damon LaCoursiere

Manager

Loose Wheel

6108 6th Ave.

Tacoma, WA 98406

(253) 307-8449


Russ Heaton

Owner

Doyle’s Public House

208 St. Helens Ave.

Tacoma, WA 98402

(253) 226-7616

Timeline

Server

Luna By Giada
02.2024 - Current

Server

Lure
03.2023 - 03.2024

Bartender

Doyle’s Public House
12.2022 - 01.2023

Server

Loose Wheel
03.2011 - 02.2023

General Studies

Tacoma Community College

High School Diploma -

Wilson High School

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Shereese Trehuba