SHERELLE COOK
Katy,TX
Summary
Detail-oriented Phlebotomist with extensive experience in blood collection and patient care, leveraging strong data entry skills and a commitment to HIPAA compliance. Recognized for enhancing patient experiences through empathetic customer service and efficient problem-solving. Proven ability to manage complex specimen processing and administrative tasks, ensuring accuracy and adherence to established protocols.
Overview
9
9
years of professional experience
Work History
Phlebotomist
Quest Diagnostics
Houston, TX
10.2016 - 2025
- Draw quality blood samples from patients and prepares those specimens for lab testing
- Administer oral solutions according to established training
- Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services
- Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders
- Enter billing information and collect payments when required, including the safeguarding of assets and credit card information
- Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order
- Assigned a to cover phlebotomist duties within a Patient Service Center, doctor’s office, or as business needs dictate
- Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams
- Travel to additional doctor’s office or Patient Service Center sites when needed
- Will be required to coach, mentor, instruct, and be a resource advisor for new employees, as well as be the point of contact to staff on site and provide regular input to the group lead or supervisor
Phlebotomist
Deans Professional Services
Houston, TX
10.2018 - 01.2024
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Professionally and courteously verified appointment times with patients
- Interviewed patients to obtain medical information, weight and height measurements and vital signs
- Collected blood, tissue, and other laboratory specimens and prepared them for lab testing
- Performed vitals/glucose testing and assisted in administering injections and urinalysis
Office Manager
Elite Community Tax
01.2018 - 02.2022
- Verify and enter detail of transactions as they occur in computerized accounting system for numerous clients on a monthly, quarterly, or annual basis
- Prepare Compiled financial statements, on cash-basis, tax-basis or Gap, based on client’s accounting method
- Handle daily accounting mail, including notices and disbursements
- Research accounts payable and accounts receivable issues as needed
- Prepare appropriate schedules and reports as requested
Phlebotomist
Novum Pharmaceutical Research
01.2015 - 04.2018
- Perform rapid venipuncture according to study requirements
- Accurate processing of all biological samples collected as per sample collection processing instructions, providing proper documentation and verification
- Label and prepare study supplies
- Ensure laboratory areas are prepared and cleaned
- Review lab and tech instructions prior to study start up
- Observe participant behavior during all phases of study activity and communicate pertinent observations to Study Management
- Document and QC documentation of all study activities as assigned
- Assist with urine drug testing on study participants
- Assist with sample packaging and shipment/delivery to analytical laboratories
- Other duties as assigned
Education
General Studies - undefined
Gulfshores Academy
Phlebotomy - undefined
NPS Certification
Medical Administrative Asst. -
Everest Institution
Skills
- Phlebotomy
- Venipuncture
- Blood collection techniques
- Patient care
- Blood culture collection
- HIPAA compliance
- Patient confidentiality
- Data entry
- Butterfly needle technique
- Specimen labeling procedures
- Paperwork processing
- Customer service
- CPR/AED
Timeline
Phlebotomist
Deans Professional Services
10.2018 - 01.2024
Office Manager
Elite Community Tax
01.2018 - 02.2022
Phlebotomist
Quest Diagnostics
10.2016 - 2025
Phlebotomist
Novum Pharmaceutical Research
01.2015 - 04.2018
General Studies - undefined
Gulfshores Academy
Phlebotomy - undefined
NPS Certification
Medical Administrative Asst. -
Everest Institution