Shereta Everson
TRAVELERS
18
years of professional experience
Detail-oriented professional skilled in fostering interdepartmental collaboration and enhancing customer relations. Demonstrates strong organizational abilities and effective problem resolution. Works well both independently and within teams, driving productivity and efficiency.
Work History
Auto Claim Professional Professional II
3 Years 7 Months- Participated in structured training classes on claim processes, systems, and procedures through virtual, classroom, and on-the-job formats.
- Investigate by gathering information from policyholders, claimants, witnesses, and third-party providers.
- Develop, and execute action plans for effective claim resolution.
- Developed and executed action plans to resolve claims effectively.
- Communicated claim status updates to business customers, injured employees, medical providers, and legal counsel.
- Actively participate in structured training classes covering specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
- Demonstrate openness to continuous learning, particularly in AI and digital transformation.
- Executed additional tasks to support team objectives.
Auto Claim Professional
13 Years 7 Months- Effectively handle all Auto claims with varying degrees of complexity and severity.
- Designated claim handle for various National Account programs.
- Investigate facts to establish negligence, determine liability, other sources of recovery and negotiate resolutions as appropriate.
- Fulfilled specific service commitments to certain accounts based on Special Account Communication (SAC) instructions.
- Investigated facts to establish negligence, determine liability, and negotiate resolutions to optimize recovery.
- Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquiries from agents and brokers.
- Managed multiple competing priorities to ensure timely payments, follow-ups, and claim resolutions.
General Liability Claim Adjuster
4 Years- Effectively investigate, evaluate and reserve low to moderately complex General Liability claims for several states, to ensure a cost effective solution.
- Obtained facts to evaluate coverage, negligence and causation/damages.
- Gathered facts to assess claim details to evaluate coverage, negligence and causation/damages.
- Negotiated claim resolutions with insured and claimants or their legal representatives to achieve fair settlements and mitigate risks.
- Ensured timely and appropriate resolution of claims within delegated authority to support client satisfaction and cost management.
- Fulfilled specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquiries from agents and brokers.
- Identified contractual risk transfer opportunities; handled adverse subrogation and arbitration.
- Identified and implemented alternative resolution methodsed alternate means of resolution.
- Fulfilled specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.
Education
Business Management
- Auto Damage Business I, II
- Garage/Garage Keepers Legal Liability
- General Liability Skill Courses
- Texas All Lines Adjuster License
- All Required State Adjuster Licenses
- Travelers Enterprise Response Team Member
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Timeline
Auto Claim Professional Professional II
TRAVELERS
01.2023 - CurrentRead More
Auto Claim Professional
TRAVELERS
01.2013 - CurrentRead More
General Liability Claim Adjuster
TRAVELERS
01.2009 - 01.2013Read More
Wright State University
Business Management
Read More