Sheri Altman RDH,RDA
New Braunfels,Texas
Summary
Experienced dental professional with a strong track record of success in fast-paced settings. Skilled in communication, relationship-building, and customer service, consistently exceeding expectations and thriving under pressure. Takes full ownership of tasks, consistently delivering exceptional results as a seasoned Territory Manager and top-notch sales professional. Decisive team leader and business manager with keen attention to detail and persuasive communication style.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Territory Manager
GC America Inc
04.2022 - 04.2024
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established a follow-up protocol for all account visits and co-travels to maintain business and build rapport
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Attended trade shows and industry events to promote company products and services.
- Trained and mentored sales representatives in sales techniques and strategies.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Researched competitor activity and used findings to develop sales growth strategies.
- Used CRM and sales force with maps to manage time.
- I listened to the customer
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
Sales Representative
IQ Dental Supply, LLC
07.2020 - 04.2022
- Responsible for bringing on all of my new business and increasing business every month
- Developing relationships with the dentists and their staff
- Responsible for managing territory and travel plans, any reimbursable expenses
- Responsible for coordinating co-travel with manufacture representatives
- Responsible for continuous follow-up with customers, their orders and free goods
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Delivered outstanding customer support by swiftly handling inquiries.
- Attended industry trade shows and conferences to establish valuable connections with potential clients and partners.
Territory Manager
Kerr Endodontics
07.2018 - 12.2019
- Outperformed sales quota by enhancing profitability through strategic dealer collaborations and direct account expansions.
- Directed initiatives across key locations in South Texas: San Antonio, Austin, Valley, and Houston.
- Achieved 101% of the plan in Q3 2019.
- Secured number one position on 2K tracker leaderboard.
- Q4-2018 top five in small equipment sales
- Developed new prospects and interacted with existing customers directly or in collaboration with distribution reps in South Texas
- Developed strong relationships with key dealer representatives in South Texas through co-traveling/setting dental appointments and closing sales to ensure continued support
- Established a follow-up protocol for all account visits and co-travels to maintain business and build rapport
- Coordinated and conducted sales meetings and product training sessions with dealer representatives
- Traveled to all areas in the territory on an organized rotating schedule, Schedule booked for three months in advance
- Attended approved meetings and shows. Responsible for booth set-up and sales
- Used CRM to properly manage sales opportunities within the territory and to target key accounts and declining accounts
- Worked with and supported internal marketing teams and product managers to ensure alignment with strategic initiatives
- Worked with the Special Markets Division to grow sales
- Presented demonstrations in offices for the dentist to close the sale
Sales Consultant
Premier Dental Products
05.2016 - 07.2018
- Responsible for achieving and exceeding territory quota, increasing sales through dealers and direct accounts
- Awarded Rookie of the Year in 2016.
- Achieved Top 10 status for focus products in nine instances during 2017.
- Developed new prospects and interacted with existing customers directly or in collaboration with distribution reps in South Texas
- Developed strong relationships with key dealer representatives in South Texas through co-traveling/setting dental appointments and closing sales to ensure continued support
- Established a follow-up protocol for all account visits and co-travels to maintain business and build rapport
- Coordinated and conducted sales meetings and product training sessions with dealer representatives
- Traveled to all areas in the territory on an organized rotating schedule, Schedule booked for three months in advance
- Attended approved meetings and shows. Responsible for booth set-up and sales
- Used CRM to properly manage sales opportunities within the territory
- Worked with and supported internal marketing teams and product managers to ensure alignment with strategic initiatives
- Worked with the Special Markets division to grow sales
- Presented LNL, both CE and Non-CE programs in offices for time with clinicians and decision makers to close sales and set next appointments
- Assisted in training new Premier Representatives, coaching on how to work with dealer distribution representatives, coaching on school sales
Regional Sales Manager
Crosstex International
12.2013 - 10.2015
- Responsible for achieving territory quota, increasing sales through dealers and direct accounts. Increased sales by atleast 6% year over year.
- Developed new prospects and interacted with existing customers directly or in collaboration with dealers in the Southeast territory.
- Extensive travel to all areas in the territory on a rotating schedule
- Attended all Dental Hygiene state annual session meetings and Dental state meetings
- Tracked daily calls and sales and utilized that information to target high opportunities daily
- Attended customer appreciation events for distributors
- Coordinated and conducted meetings and product training sessions in person or using WebEx
- Created educational presentation for a distributor to train FSC’s
- Presented to Dental Hygiene students on sterility assurance, maskenomics and products
- Author of “Protect your practice and patients” wrote publication for the company
- Created educational material for the sales team to utilize
- Conducted meetings with dental personnel to increase product sales and build dealer representative relationships through co-travel
Regional Sales Rep -West Coast (Account Manager)
SomnoMed
07.2013 - 11.2013
- Responsible for 1,300 accounts and goal of 20% territory growth.
- Provided education on how to take impressions and protrusive bite for the device.
- Utilized SalesForce CRM Inputs all call and sales activity into Seibel and utilizes that information to target high opportunities daily
- Responded to all new leads same day
- Sold to DDS on the first call
- Trained office/lab on cross contamination
- Attended seminars on Sleep Apnea
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
- Developed sales strategies for targeted markets, resulting in increased revenue and market share.
- Maintained accurate records of all sales activities using CRM software, enabling data-driven decision-making processes.
Dental Assistant Program Director
Sanford-Brown College
07.2012 - 06.2013
- Designed curriculum framework for Dental Assisting program across multiple schools.
- Prepared and finalized initial accreditation application for dental education program.
- Composed detailed TWC application integral to new program launch.
- Coordinated acquisition of books tailored for student needs.
- Supervised organization of faculty assignments.
- Facilitated student conferences to address academic progress and challenges.
- Managed over 70 students at a time, three full time faculty and 1 externship quardinator.
- Organized and directed advisory board meetings.
- Visited various workplace locations to evaluate compliance and progress of externship students.
- Led instructional delivery in both lecture and lab environments.
- Field trips with students: Dental Lab, Community service
- Oversaw the upkeep of student records.
- Facilitated learning experiences for Dental Hygiene students in laboratory settings.
- Participated in community outreach programs, educating public on importance of dental health.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Dental Hygiene Instructor
Baker College of Auburn Hills
09.2007 - 07.2012
- Taught didactic, clinic and lab courses: Oral Anatomy, Dental Materials, Clinic I-VII, Law and Ethics, Radiology, Local Anesthesia and Nitrous Oxide
- Conducted clinical demonstrations of instrument usage for students.
- Created engaging PowerPoint presentations for lectures.
- Created structured weekly lesson plans for course duration.
- Developed assignments, rubrics, quizzes and tests
- Taught online course- Oral Anatomy
- Tracked all clinical requirements
- Taught Dental Assisting didactic and lab courses
- Student Dental Hygiene Faculty Advisor
- Held conferences for all first year students
- Clinical Dental Hygienist: 9+ years of experience
- Performed prophylactic cleanings
- Scaling and root planing, ultrasonic scaling
- Charting, Sealants, X-rays
- Patient education on oral hygiene and recommended dental work
- Assisted DDS when requested
- Clinical Dental Assistant: 14 + years of experience
- Chairside Dental Assistant with all dental procedures including: Endodontics, Orthodontics, Periodontics, Oral surgery and General Dentistry
- Four-handed dentistry
- Radiography: Intraoral: PA and BWX , Extraoral: Panoramic and Cephalometric
- Trained new Dental Assistants in General Dentistry and Orthodontics
- Ordered dental supplies
Education
Bachelor Degree - Health Service Administration
Baker College of Auburn Hills
12.2010
Associate of Applied Science - Dental Hygiene
Baker College of Port Huron
Port Huron, MI06.2004
Skills
- Coachable
- Communication Skills
- Closing Skills
- Knowledge of the dental Industry
- Time management
- Sales leadership
- Proficient with CRM/ Microsoft
- Territory management
- Strategic planning
- Product demonstrations
- Sales presentation
- Sales training
- Relationship building with reps and offices
- Sales expertise
- Clinical RDA & RDH Also taught both
- Proficient with Impact selling, consultative selling and integrity selling
- Problem solver, ability to think outside of the box
- Product positioning
- Selling both direct and through distribution channels
- Author of “Protect your Patients in Healthy Dental Solutions through Henry Schein - Special Markets”
Certification
- Texas Registered Dental Assistant: 45296
- MI Dental Hygienist: 2912013939
- Texas Dental Hygienist: 18155
- Certified Dental Assistant (DANB): 200915
- Certified Online Instructor-Baker College
- OSAP-DALE Foundation Dental Infection Prevention and Control Certificate
Timeline
Territory Manager
GC America Inc
04.2022 - 04.2024
Sales Representative
IQ Dental Supply, LLC
07.2020 - 04.2022
Territory Manager
Kerr Endodontics
07.2018 - 12.2019
Sales Consultant
Premier Dental Products
05.2016 - 07.2018
Regional Sales Manager
Crosstex International
12.2013 - 10.2015
Regional Sales Rep -West Coast (Account Manager)
SomnoMed
07.2013 - 11.2013
Dental Assistant Program Director
Sanford-Brown College
07.2012 - 06.2013
Dental Hygiene Instructor
Baker College of Auburn Hills
09.2007 - 07.2012
Bachelor Degree - Health Service Administration
Baker College of Auburn Hills
Associate of Applied Science - Dental Hygiene
Baker College of Port Huron