Sheri Ayers
Hendersonville,NC
Summary
Dedicated administrative professional with a proven track record in customer service and operational efficiency, skilled in scheduling, problem-solving, and client relations.
Overview
29
29
years of professional experience
Work History
Administrative Assistant
Mills River Fire and Rescue
5400 Boylston Hwy
07.2023 - Current
- Coordinated scheduling for training sessions and community events, enhancing operational efficiency.
- Developed and maintained filing systems to improve document retrieval processes.
- Assisted in preparing reports and presentations for departmental meetings, ensuring accuracy and clarity.
- Managed inventory of office supplies, optimizing procurement processes and reducing costs.
- Provided support during emergency response planning, contributing to effective team readiness initiatives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Sevice Manager
Million Air Asheville, Signature Aviation
Asheville, NC
09.1997 - 07.2023
- Led customer service team to enhance client satisfaction and loyalty through effective communication and support strategies.
- Developed training programs to improve staff performance and deliver exceptional service experiences.
- Implemented process improvements that streamlined operations and reduced response times for customer inquiries.
- Analyzed customer feedback to identify trends, driving initiatives that enhanced service quality and operational efficiency.
- Managed conflict resolution processes, ensuring timely and satisfactory resolutions for client concerns.
- Mentored junior staff, promoting skills development and enhancing team capability in handling diverse customer needs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
Ble Ridge Commnity College
Hendersonville, NCSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Professional and mature
- Calendar management
- Invoice processing
- Multi-line phone systems
- Spreadsheet management
- Client relations
Timeline
Administrative Assistant
Mills River Fire and Rescue
07.2023 - Current
Customer Sevice Manager
Million Air Asheville, Signature Aviation
09.1997 - 07.2023
Ble Ridge Commnity College