SHERI BALASH
YOUNGSTOWN,OH
Summary
Experienced Mortgage Loan Officer with 25+ years in the industry, demonstrating expertise in loan processing and client relationship building. Skilled in managing the entire mortgage process and leveraging strategic partnerships to increase loan volume. Proficient in Empowr, Calyx, and Encompass for operational efficiency and client satisfaction. Seeking to apply analytical skills to enhance loan origination strategies in your organization.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Loan Officer
Cross Country Mortgage
03.2025 - Current
Senior Loan Officer
Motto Mortgage Driven
05.2023 - 03.2025
- Builds strong loan pipelines with branches and partners, enhancing mortgage production efficiency.
- Oversees end-to-end mortgage processes, ensuring smooth transactions and client satisfaction.
- Consults with applicants to clarify loan details, improving client understanding and experience.
- Streamlined the mortgage application process, enhancing efficiency and achieving faster loan approvals, significantly boosting customer satisfaction.
- Originated mortgage loans from Realtor.com leads, enhancing client acquisition.
- Built a referral network with realtors, boosting loan origination success.
- Managed end-to-end loan processes, ensuring seamless client experiences.
- Developed direct marketing strategies, increasing customer engagement.
- Facilitated realtor partnerships, driving significant business growth.
- Cultivated strong relationships with Realtors, enhancing collaboration and driving successful loan origination processes.
- Streamlined the loan application process, significantly reducing turnaround times and improving client satisfaction.
- Manage end-to-end mortgage process, ensuring timely closings.
- Collaborate with realtors and partners to enhance client satisfaction.
- Efficiently process loans, reducing approval times.
- Resolve complex loan issues, improving client retention.
- Drive significant growth in loan volume through strategic partnerships.
Mortgage Loan Officer
Citizen's Bank
08.2021 - 05.2023
Mortgage Loan Officer
Citizen's Bank
08.2021 - 08.2023
Mortgage Loan Originator
Motto Mortgage
03.2021 - 08.2021
Branch Manager/Loan Officer
Homeloan USA
03.2010 - 03.2011
Branch Manager/Loan Officer
Homeloan USA
03.2010 - 03.2011
Client Loan Manager
Homebase Lending
11.2001 - 01.2009
- Managed all aspects of loan from start to finish and processed my pipeline.
- Customized loans to customers' needs while complying with various lending programs and guidelines.
- Developed a strong referral network of title companies, realtors, and bankers to enable my business to thrive in the midst of a tremendously difficult lending environment.
Client Loan Manager
Homebase Lending
11.2001 - 01.2009
- Managed all aspects of loan from start to finish and processed my pipeline.
- Customized loans to customers' needs while complying with various lending programs and guidelines.
- Developed a strong referral network of title companies, realtors, and bankers to enable my business to thrive in the midst of a tremendously difficult lending environment.
Loan Processor
Banc One Financial Services
02.1998 - 03.2001
- Conferred with underwriters to resolve mortgage application problems.
- Worked closely with Mortgage Loan officers and managed a 25+ customer pipeline. Requested title, appraisals, and other paperwork needed for loan.
- Closed and funded loans after rescission period. Worked closely with the Branch Manager to stay in compliance for quarterly audits.
Loan Processor
Banc One Financial Services
02.1998 - 03.2001
- Conferred with underwriters to resolve mortgage application problems.
- Worked closely with Mortgage Loan officers and managed a 25+ customer pipeline. Requested title, appraisals, and other paperwork needed for loan.
- Closed and funded loans after rescission period. Worked closely with the Branch Manager to stay in compliance for quarterly audits.
Education
COURSEWORK TOWARDS CRIMINAL JUSTICE - undefined
Sanbernardino Valley College
Sanbernardino, CA05.1990
Skills
- Mortgage Lending
- Loan Processing
- Pipeline Management
- Client Relations
- Team Leadership
- Problem Solving
- Time Management
- Communication
- Calyx
- Encompass
- Empowr
- Conflict Resolution
Certification
NMLS Licensing, NMLS #2085607, Florida, Ohio
Additional Information - Summary
- Generate mortgage leads through strategic outreach, enhancing client acquisition and retention.
- Cultivate strong client relationships, resulting in increased referral business and client satisfaction.
- Utilize analytical skills to identify market trends, optimizing lead generation strategies.
- Collaborate with team members to streamline processes, improving efficiency and service delivery.
- Drive measurable growth in loan origination through targeted marketing and client engagement.
Personal Information
Title: Mortgage Loan Officer
Timeline
Senior Loan Officer
Cross Country Mortgage
03.2025 - Current
Senior Loan Officer
Motto Mortgage Driven
05.2023 - 03.2025
Mortgage Loan Officer
Citizen's Bank
08.2021 - 05.2023
Mortgage Loan Officer
Citizen's Bank
08.2021 - 08.2023
Mortgage Loan Originator
Motto Mortgage
03.2021 - 08.2021
Branch Manager/Loan Officer
Homeloan USA
03.2010 - 03.2011
Branch Manager/Loan Officer
Homeloan USA
03.2010 - 03.2011
Client Loan Manager
Homebase Lending
11.2001 - 01.2009
Client Loan Manager
Homebase Lending
11.2001 - 01.2009
Loan Processor
Banc One Financial Services
02.1998 - 03.2001
Loan Processor
Banc One Financial Services
02.1998 - 03.2001
COURSEWORK TOWARDS CRIMINAL JUSTICE - undefined
Sanbernardino Valley College
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