Sheri Bjerke
Grand Forks
Overview
3
3
years of professional experience
Work History
Customer Service Representative
People Ready Staffing
Grand Forks
03.2025 - Current
- Provided top quality control and eliminated downtime to maximize revenue.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Developed strong customer relationships to encourage repeat business.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed positive relationships with customers through friendly interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Manager on Duty
HWS
Grand Forks
03.2022 - 03.2025
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Negotiated with suppliers to secure cost-effective resources.
- Produced thorough, accurate and timely reports of project activities.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Responded to customer questions regarding products, prices and availability.
- Performed administrative tasks such as filing documents or preparing reports.
- Delegated work to staff, setting priorities and goals.
- Streamlined workflow processes, reducing project completion times.
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Coordinated special events such as promotional campaigns or store openings.
- Reviewed daily sales reports to identify areas of improvement.
- Trained new employees on job duties and company policies.
- Ensured compliance with safety regulations, company policies, and procedures.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Maintained inventory levels by ordering supplies as needed.
- Investigated incidents reported by customers or staff members.
- Delegated tasks among team members according to their strengths and abilities.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Assigned tasks to employees and monitored progress of projects.
- Resolved customer complaints in a professional manner.
- Trained new employees on company policies, job duties, and performance expectations.
- Recruited and trained new employees to meet job requirements.
- Handled employee relations issues such as disciplinary action or terminations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Some College (No Degree) - Medical
EGF Technical College
East Grand Forks, MNSkills
- Customer service
- Conflict resolution
- Data analysis
Timeline
Customer Service Representative
People Ready Staffing
03.2025 - Current
Manager on Duty
HWS
03.2022 - 03.2025
Some College (No Degree) - Medical
EGF Technical College