Summary
Overview
Work History
Education
Skills
Timeline
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SHERI BOURNE

STATESVILLE,NC.

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

MANAGER-BODY SHOP

MANHEIM
09.2020 - Current
  • Plans, directs, and is personally involved in all vehicles reconditioning activities in body shop.
  • Ensue appropriate reconditioning procedures and operating practices are documented and in use.
  • Coordinating scheduling of all vehicles reconditioning activities
  • Ensuring that reconditioning services being provided meet all expectations of clients.
  • Work with supervisor of body shop to ensure quality and production to keep cost and labor to minimum to make most profit possible.
  • Supervised and managed shop operations and tasks
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Developed estimates by costing parts, supplies and labor and calculating customers' payments.
  • Established quality goals and evaluated key performance indicators (KPI) related to profitability, efficiency and revenue for two years with EBIDA staying above 25%.

MANAGER-SENIOR RECON

MANHEIM
09.2012 - 04.2016
  • Plans, directs, and is personally involved in all vehicles reconditioning activities in all shops.
  • Ensue appropriate reconditioning procedures and operating practices are documented and in use.
  • Coordinating scheduling of all vehicles reconditioning activities
  • Ensuring that reconditioning services being provided meet all expectations of our clients.
  • Work with manager of each shop to ensure quality and production to keep cost and labor to minimum to make most profit possible.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

FACTORY MANAGER/SUPERVISOR

MANHEIM
11.2014 - 04.2016
  • Schedule and supervise sale preparation for Ford and GM
  • Establish and maintain good work relationship with commercial account representatives and their staff.
  • Manage pickup of vehicles with company rollbacks.
  • Manage all TRA operations.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.

TEAM LEAD- POSTING/PURCHASING

MANHEIM
06.2011 - 11.2014
  • Manage team to ensure accurate and timely posting of all charges for all vehicles.
  • Purchase of all parts and supplies.
  • Ensure accurate accruals from month to month.
  • Ensure accurate payments for all suppliers and clients.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Worked with team to identify areas of improvement and devised solutions based on findings.

BODY SHOP

MANHEIM
10.2008 - 06.2011
  • Schedule repair of assigned vehicles.
  • Write estimates of damaged vehicles.
  • Manage and purchase inventory of parts and supplies for operations.
  • Oversee day to day quality and production.
  • Supervised and managed shop operations and tasks.

Education

Bachelor of Arts - Business Leadership

Ashford University
San Diego, CA
03.2022

MS - BUSINESS MANAGEMENT/WEB DESIGN

ASHFORD UNIVERSITY ANTONELLI COLLEGE
HATTIESBURG, CA
5.2003

Skills

  • Compliance Requirements
  • Price Structuring
  • Training and Development
  • Business Relationships
  • Body Shop Operations
  • Finance and Accounting Oversight
  • Performance Monitoring and Evaluation
  • Payroll Administration and Timekeeping
  • Operational Efficiency
  • Financial Management

Timeline

MANAGER-BODY SHOP

MANHEIM
09.2020 - Current

FACTORY MANAGER/SUPERVISOR

MANHEIM
11.2014 - 04.2016

MANAGER-SENIOR RECON

MANHEIM
09.2012 - 04.2016

TEAM LEAD- POSTING/PURCHASING

MANHEIM
06.2011 - 11.2014

BODY SHOP

MANHEIM
10.2008 - 06.2011

Bachelor of Arts - Business Leadership

Ashford University

MS - BUSINESS MANAGEMENT/WEB DESIGN

ASHFORD UNIVERSITY ANTONELLI COLLEGE

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