Brandon Lebron
Staten Island,NY
Summary
Service-driven Body Shop Manager bringing 5 years of effective leadership, fostering team productivity, organizational profitability and operational efficiency. Works productively with vendors and insurance agencies to drive cost-saving initiatives. Effective at engaging and communicating at all levels of clientele and business to support sustainability and long-term customer retention.
Overview
6
6
years of professional experience
Work History
Body Shop Manager
Honda Of Staten Island
Staten Island, NY
03.2022 - Current
- Implemented business development, customer service and maintenance.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements
- Used Automate and CCC1 software to ensure inventory available, billing complete.
- Maintained employee morale and increased production 50% through employee appreciation.
- Developed strong relations and partnerships with various vendors and insurance companies to facilitate productive business dealings.
- Supervised and managed shop operations and tasks.
- Coordinated and supervised 6 shop and field service technicians and assigned tasks and work orders.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Scheduled preventive and corrective maintenance on automobiles.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
Autobody Manager
Leonardo's Autobody
Staten Island, NY
01.2017 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conducted monthly inventories of raw materials and components on work floor.
- Applied customer feedback to develop process improvements and support long-term business needs.
Electrical Technician
Prodocom Structured Cabling
Matawan, NJ
10.2019 - 10.2020
- Installed electrical conduit and wiring for power, controls and lighting.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Tested wiring and other system parts for electrical flow and function.
- Interpreted blueprints, schematics, drawings and layouts to complete repairs.
- Installed electrical and mechanical equipment in accordance with National Electric Code.
- Tested, troubleshot and calibrated equipment in shop and field.
- Notified supervisor immediately about equipment problems and breakdowns.
Education
High School Diploma -
City AS Schools
New York City06.2011
Skills
- Operational Efficiency
- Equipment Functionality
- Performance Monitoring and Evaluation
- Body Shop Operations
- Vendor Partnerships
- Problem Anticipation and Resolution
- Frame Straightening
- Sales Promotion
- Diagnostic Procedures
- Hiring and Onboarding
- Department Oversight
- Service Quality
- Compliance Requirements
- Sales Tracking
- Professional Relationships
- Inventory Control Processes
- Payment Arrangements
Timeline
Body Shop Manager
Honda Of Staten Island
03.2022 - Current
Electrical Technician
Prodocom Structured Cabling
10.2019 - 10.2020
Autobody Manager
Leonardo's Autobody
01.2017 - 02.2022
High School Diploma -
City AS Schools
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