Jennifer Potucek
Moberly,MO
Summary
Detail-oriented Collision Repair Specialist with expertise in managing workflow and operational efficiency. Coordinated estimates, repair orders, and insurance communications while overseeing quality checks on repairs. Cultivated strong relationships with customers and vendors to enhance operations and foster loyalty. Trained staff on procedures and safety practices, ensuring a knowledgeable and compliant team.
Overview
12
12
years of professional experience
Work History
Body Shop Manager
Moberly Motors
Moberly, MO
01.2022 - 10.2026
- Managed collision repair workflow for Moberly Motors body shop customers
- Coordinated estimates, repair orders, and insurance communication for Moberly Motors
- Scheduled technicians and prioritized repair bays for efficient shop operations
- Reviewed damage inspections and approved repair plans with service staff
- Ordered parts and tracked supplies for body repair jobs
- Supervised quality checks on paint, frame, and panel repairs
- Resolved customer concerns and updated progress throughout repair process
- Trained technicians on shop procedures and safe repair practices
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
- Oversaw the ordering of repair parts and tools for the shop to maintain adequate inventory levels.
- Inspected vehicle repairs for quality control during the entire repair process and prior to customer delivery.
- Selected vendors with largest inventory, best prices and quickest delivery, building lasting relationships.
- Assessed employee performance and delivered constructive feedback.
- Directed day-to-day operations, maintenance, equipment functionality and financial management.
- Hired and trained technicians, and monitored and evaluated job performance.
- Ensured that all safety regulations were followed in accordance with OSHA standards.
- Complied with federal, state and local regulations affecting body shop operations.
- Cultivated relationships with insurance representatives, vendors, community groups, and media outlets to support business development.
- Attended factory-sponsored training classes and kept abreast of factory technical bulletins.
- Engaged with customers to resolve escalated issues, discuss, and arrange payment schedules, facilitate sales and support customer satisfaction objectives.
- Oversaw key performance indicator (KPI) metrics to assess efficiency, revenue, and profitability.
- Inspected vehicles for damage prior to repair work being performed.
- Trained new employees on company policies, procedures, and safety guidelines.
- Provided technical support to employees when needed during repair processes.
- Established productive working relationships with vendors to obtain discounts on parts and materials.
- Performed administrative tasks such as payroll processing and budgeting.
- Maintained records on vehicle repair progress, parts used, labor hours.
- Resolved customer complaints regarding quality of service or delays in completion times.
- Coordinated with insurance companies for repairs and estimates.
- Developed strategies to enhance operational efficiency and control costs.
- Identified areas where improvements could be made in terms of operational efficiency.
- Assessed customer needs accurately in order to provide appropriate solutions.
- Supervised a team of mechanics, painters, detailers and other staff members.
- Checked invoices to ensure correct billing before payment. for accuracy before submitting them for payment.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Veterinary Receptionist
All Creatures Veterinary Hospital
Columbia, MO
10.2014 - 09.2021
- Greeted clients and pets at All Creatures Veterinary Hospital front desk
- Checked in patients and gathered necessary information before their appointments with veterinarians or technicians.
- Checked in patients and confirmed client information in medical records to ensure accuracy.
- Managed incoming phone calls, directing clients to the appropriate technicians or veterinarians to ensure timely assistance.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Scheduled appointments using veterinary practice management software
- Facilitated appointment reminders and follow-up communication to improve client engagement and retention.
- Processed payments and explained hospital billing procedures
- Maintained accurate medical files and service notes
- Organized and filed medical records systematically to facilitate easy access for the veterinary team.
- Supported exam room flow between reception and clinical staff
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Provided customer service by addressing pet care inquiries and clearly explaining prescribed medications to enhance client understanding.
Education
Some College (No Degree) - Hospitality Administration And Management
University of Missouri
Columbia, MOSkills
- Collision repair proficiency
- Insurance claim handling
- Quality control
- Financial oversight
- Workflow coordination
- Operational efficiency
- Schedule management
- Team leadership
- Personnel management
- Team development and supervision
- Staff training and development
- Cross-functional team management
- Technical aptitude
- Problem solving
- Customer communication
- Conflict resolution
- Business relationships
- Attention to detail
- Multitasking capacity
- Excellent communication
- Time management
Timeline
Body Shop Manager
Moberly Motors
01.2022 - 10.2026
Veterinary Receptionist
All Creatures Veterinary Hospital
10.2014 - 09.2021
Some College (No Degree) - Hospitality Administration And Management
University of Missouri