Sheri Butterfield
CARSON CITY
Summary
Reliable professional with extensive experience in workers' compensation claims processing. Skilled in multitasking, maintaining accurate records, and streamlining processes to enhance efficiency.
Proactive and organized claims assistant with a proven track record in processing workers' compensation claims and maintaining electronic filing systems. Expertise in communication and problem-solving facilitates smooth operations and ensures regulatory compliance.
Overview
32
32
years of professional experience
Work History
Workers' Compensation Claims Assistant
Associated Risk Management Inc
Carson City, NV
07.2018 - Current
- Processed incoming workers' compensation claims with attention to detail and accuracy.
- Coordinated communication between claimants, medical providers, and legal representatives.
- Maintained electronic filing systems for efficient retrieval of claim documentation.
- Assisted in reviewing claim files for completeness and adherence to regulatory requirements.
- Supported senior claims adjusters in evaluating complex claims cases for resolution.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Communicated effectively with staff members of operations, finance and clinical departments.
Indexer Workers Compensation
Associated Risk Management Inc
Carson City, NV
07.2018 - Current
- Analyzed and categorized risk-related documents for accurate indexing and retrieval.
- Developed and maintained comprehensive databases to streamline information access.
- Implemented quality control measures to enhance data accuracy and consistency.
- Collaborated with cross-functional teams to ensure alignment on indexing processes.
- Trained junior staff on indexing protocols and best practices for efficiency.
- Trained new team members on proper indexing techniques, enhancing their overall skills and performance levels.
- Clarified ambiguous content during the indexing process, liaising directly with content creators for accurate information.
- Ensured timely completion of projects by prioritizing tasks based on deadlines and complexity.
- Increased accuracy in indexing by thoroughly reviewing and editing entries before final submission.
- Compiled, sorted and filed high volume of documents.
- Added and updated records with current materials.
- Operated office equipment to scan and copy documents.
- Identified and resolved filing discrepancies.
- Followed security protocols to protect sensitive and proprietary information.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
File Clerk
Associated Risk Management Inc
Carson City, NV
07.2018 - Current
- Organized and maintained filing systems for efficient document retrieval.
- Processed incoming and outgoing mail, ensuring timely distribution to relevant departments.
- Assisted in scanning and digitizing files to improve data accessibility and reduce physical storage needs.
- Conducted regular audits of files to ensure accuracy and compliance with company policies.
- Trained new staff on filing protocols and best practices for maintaining records organization.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Collaborated closely with team members to address any discrepancies or issues within the filing system, resolving them quickly and efficiently.
- Restored old files and archived completed files for future reference.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained physical and computer-based filing systems.
- Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
- Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
- Assisted in training new employees on proper filing procedures, ensuring consistency across the department.
- Ensured accuracy in data entry tasks related to file indexing, reducing errors that could lead to misfiled documents.
- Contributed to audit preparations, ensuring all files were accurately accounted for and readily available.
- Played key role in training new staff on filing protocols and use of document management software.
Front Desk Receptionist
Associated Risk Management Inc
Carson City, NV
07.2018 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new reception staff on procedures and front desk operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Customer Service Representative
Modern Concepts Inc
Compton, CA
12.1993 - 04.2016
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
- Managed high-volume call queues while maintaining accuracy and professionalism in communications.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
North High School
Torrance, CASkills
- Workers' compensation
- Multitasking
- Claims processing
- Data entry
- Appointment scheduling
- Case management software
- Claims management
- Problem-solving abilities
- Reliability
- Organizing and prioritizing work
Timeline
Workers' Compensation Claims Assistant
Associated Risk Management Inc
07.2018 - Current
Indexer Workers Compensation
Associated Risk Management Inc
07.2018 - Current
File Clerk
Associated Risk Management Inc
07.2018 - Current
Front Desk Receptionist
Associated Risk Management Inc
07.2018 - Current
Customer Service Representative
Modern Concepts Inc
12.1993 - 04.2016
High School Diploma -
North High School