Hi, I’m
Sheri Carver
Gainesville,GA
Summary
Dynamic customer service professional with a proven track record at Hall County Animal Services and Animal Medical Care, excelling in conflict resolution and building rapport. Skilled in staff training and data entry, I enhanced customer loyalty and improved operational efficiency, contributing to a 26% increase in repeat business through empathetic communication and effective problem-solving.
Overview
11
years of professional experience
1
Certification
Work History
Animal Medical Care
Customer Service Representative
04.2025 - Current
Job overview
- Managing high-stress
- Scheduling patients for appointments.
- Navigating situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolving customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handling escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responding to customer requests for products, services, and company information.
- Acting as a liaison between clients and the Veterinary Staff.
Hall County Animal Services
Administrative Supervisor
07.2017 - 03.2025
Job overview
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Helped to raise the save rate in the shelter through implementing new ideas and concepts.
Self Employed
Home Caregiver to Medically FragileTwins
12.2014 - 07.2017
Job overview
- I gave birth to premature twins who were 3 months early and I cared for them until they were healthy enough for me to return to work.
- Assisted infants with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Gainesville State CollegeGainesville, Ga
No Degree from Psychology
05-1995
Gainesville High SchoolGainesville, GA
High School Diploma
05-1991
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Management
- Problem Solving
- Computer proficiency
- Professional telephone demeanor
- Data collection
- Administrative support
- Prioritization
- Staff training
- Building rapport
- Filing
- Proofreading
- Product education
- Key holder experience
Accomplishments
Helped Hall County to achieve "no kill" status by raising the Live Save Rate from 68% to 94%.
Began position with Hall County Animal Services as Adoption Specialist, then became Intake Coordinator. Was promoted to Volunteer/Foster Program Coordinator, and then Supervisor over the Department.
Developed a rapport with Animal Rescue Groups as well as Volunteers and Fosters in the Community.
Shifted focus to educating the public on Life Saving Procedures for shelter pets.
Became the March of Dimes Ambassador Family for 2015 and was a Speaker for March of Dimes events that year to educate the public about Preterm Birth Infants and Premature Births. Led the March of Dimes March in 2015.
Certification
- Sales Essentials Certificate
- Fear Free Shelter Program Certification - 2024
- Mattie's University Classes
Timeline
Customer Service Representative
Animal Medical Care
04.2025 - Current
Administrative Supervisor
Hall County Animal Services
07.2017 - 03.2025
Home Caregiver to Medically FragileTwins
Self Employed
12.2014 - 07.2017
Gainesville State College
No Degree from Psychology
Gainesville High School
High School Diploma
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