Sheri Hicks
Dunlap,IA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
36
36
years of professional experience
Work History
Office Manager
C.W. Suter Services/Boyer Valley Heating & Cooling
09.2022 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Co-Owner/Operator
Boyer Valley Heating & Cooling
08.2004 - 09.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Generated revenues yearly and effectively capitalized on industry growth.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
HR Manager
Kmart
03.1987 - 09.1998
- Managed employee disputes by employing conflict resolution techniques.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Processed employee claims involving performance issues and harassment.
Education
High School Diploma -
Bryan Senior High School
Omaha NE1988
Skills
- Data Analysis and Modeling
- Workflow Planning
- Report Writing
- Human Resources
- Documentation
- Billing and Invoicing
- Office Supplies and Inventory
- Banking Operations
- Database Maintenance
Timeline
Office Manager
C.W. Suter Services/Boyer Valley Heating & Cooling
09.2022 - Current
Co-Owner/Operator
Boyer Valley Heating & Cooling
08.2004 - 09.2022
HR Manager
Kmart
03.1987 - 09.1998
High School Diploma -
Bryan Senior High School
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