Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Sheri Jones

Pekin,IL

Summary

Compassionate Patient Care Technician with experience at DORS, skilled in vital signs monitoring and patient advocacy. Enhanced patient satisfaction through attentive care and effective communication. Proven ability to support claims processes at RLI, demonstrating strong problem-solving skills and a commitment to improving customer experiences.

Overview

29
29
years of professional experience

Work History

Patient Care Technician

DORS
08.2020 - Current
  • Monitored vital sign, ensuring timely medical interventions when necessary.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Transport to doctors appointments.
  • Take care of basic personal care and home medical care as needed.
  • Maintain a clean and safe home environment.



Insurance Claims Assistant

RLI
07.1996 - 07.2020
  • Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
  • Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
  • Prepared files, letters and notices.
  • Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
  • Maintained strong relationships with service providers for seamless coordination during claim resolutions.
  • Transmitted case files between offices.
  • Boosted departmental productivity by cross-training on various roles within the claims team, providing backup support as needed.
  • Expedited payments to clients by accurately calculating settlements based on policy terms and damage assessments.

Education

EPCHS
East Peoria, IL

Skills

  • Vital signs monitoring
  • CPR certification
  • Patient observation
  • Blood glucose testing
  • Blood glucose monitoring
  • Specimen collection
  • Phlebotomy techniques
  • Feeding assistance
  • Patient positioning
  • Patient services
  • Emergency response
  • Infection prevention
  • Emotional support
  • Medical equipment operation
  • Healthy meal preparation
  • Hospice and palliative care
  • Wound care
  • Qualified in patient transport
  • Active listening
  • Compassionate care
  • Patient advocacy
  • Monitoring patient conditions
  • Body mechanics knowledge
  • Certified in CPR/AED
  • Patient-focused care

Interests

  • Outdoor Recreation
  • Gardening
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Playing Sports
  • I participate in a variety of outdoor recreational activities
  • Hiking
  • Kayaking
  • Camping

Timeline

Patient Care Technician

DORS
08.2020 - Current

Insurance Claims Assistant

RLI
07.1996 - 07.2020

EPCHS

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Sheri Jones