Sheri Lee
Summary
Savvy cybersecurity student experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Gig Worker
Dasher, Uber, Shiftsmart
10.2023 - Current
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Performed general housekeeping and cleaning tasks.
- Organized inventory systematically for easy access.
Assistant Manager
Dollar Tree-Family Dollar
2 2023 - 9 2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Customer Care/Technical Support
Omni Interactions, Inc.
03.2021 - 01.2023
- Troubleshot and resolved customer complaints and issues.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Implemented tracking system to monitor customer inquiries, enabling faster issue resolution and improved service levels.
- Resolved discrepancies found on customer orders and facilitated communication between departments for resolution.
Customer Service/Billing Specialist
STARTEK, INC
04.2021 - 05.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Tax Preparer (Seasonal)
Jackson Hewitt
10.2019 - 04.2022
- Analyzed financial records to verify accuracy of tax returns.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Maintained compliance by adhering to current tax laws and regulations.
Appointment Setter
OnBrand24
05.2021 - 08.2021
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Acted as first point of contact and set appointments for prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
Line Operator
Sanderson Farms, INC
07.2019 - 02.2021
- Followed best manufacturing practices for operation of production equipment.
- Calibrated and adjusted equipment to achieve quality production.
- Displayed strong problem-solving skills by identifying opportunities for process improvements, resulting in enhanced productivity or reduced waste.
- Prioritized workplace cleanliness, adhering to 5S principles and maintaining an organized workspace that contributed positively towards overall operation efficiency.
Sales & Reservations Agent
UHUAL
02.2019 - 07.2019
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Handled billing information over phone.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
Housekeeping Dispatcher
Island View Casino Resort
03.2016 - 11.2018
- Ensured adherence to safety protocols by monitoring daily activities, reducing accidents and maintaining a safe work environment for all employees.
- Managed work schedules and task assignments for housekeeping personnel, ensuring optimal coverage and productivity.
- Facilitated efficient shift handovers by providing clear instructions on pending tasks or follow-ups required from the next shift personnel, ensuring smooth transitions between shifts without disruption of service standards.
- Streamlined communication between departments for better guest services and timely issue resolution.
Education
Associate's degree - Cyber Security
Southern New Hampshire University
10.2023 - Current
Skills
Teamwork and Collaboration
Fast Learner
Computer Skills
Problem-Solving
Research
Attention to Detail
Microsoft Office Suite
Timeline
Gig Worker
Dasher, Uber, Shiftsmart
10.2023 - Current
Associate's degree - Cyber Security
Southern New Hampshire University
10.2023 - Current
Appointment Setter
OnBrand24
05.2021 - 08.2021
Customer Service/Billing Specialist
STARTEK, INC
04.2021 - 05.2022
Customer Care/Technical Support
Omni Interactions, Inc.
03.2021 - 01.2023
Tax Preparer (Seasonal)
Jackson Hewitt
10.2019 - 04.2022
Line Operator
Sanderson Farms, INC
07.2019 - 02.2021
Sales & Reservations Agent
UHUAL
02.2019 - 07.2019
Housekeeping Dispatcher
Island View Casino Resort
03.2016 - 11.2018
Assistant Manager
Dollar Tree-Family Dollar
2 2023 - 9 2023