Priscella Briggs
Milwaukee,WI
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Best Western Hotel. Proven ability to enhance guest satisfaction through attention to detail and problem-solving skills. Adept at multitasking and maintaining high standards in fast-paced environments, ensuring operational excellence and compliance with health regulations. Also I love putting smiles on customers and my employer faces. I give it my all and work from the heart applying 100% focus and attention in all my work.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Gig Worker
Lyft And Uber
Milwaukee, WI
10.2024 - Current
- Facilitated efficient ride coordination through effective communication with passengers and drivers.
- Monitored and resolved customer inquiries to enhance service quality and user satisfaction.
- Utilized GPS navigation systems to optimize routes for timely pickups and drop-offs.
- Assisted in training new drivers on app features and safety protocols to ensure compliance.
- Conducted regular vehicle inspections to maintain operational safety standards and performance.
- Followed instructions and procedures to complete assigned tasks.
Chef
Best Western Hotel
Milwaukee, WI
05.2022 - 08.2024
- Prepared and presented diverse dishes following hotel standards and guest preferences.
- Ensured food safety and sanitation practices met health regulations consistently.
- Collaborated with kitchen staff to streamline food preparation processes.
- Assisted in menu planning, incorporating seasonal ingredients and trends.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
Server
IHOP
Milwaukee, WI
06.2017 - 07.2021
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery for optimal guest satisfaction.
- Trained new team members on menu knowledge, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
High School Equivalency
Milwaukee Area Technical College
Milwaukee, WIHigh School Diploma - Kilmor South High School
Kilmor South High School
Milwaukee, WI06.2018
Skills
- Cleaning
- Customer service
- Problem-solving
- Attention to detail
- Team leadership
- Self motivation
- Organizational skills
- Multitasking Abilities
- Teamwork and collaboration
Accomplishments
Culinary arts Certified
Bartending License
Certification
Serv Safe food handler certification
Certified Direct Care Professional
Drivers License
Timeline
Gig Worker
Lyft And Uber
10.2024 - Current
Chef
Best Western Hotel
05.2022 - 08.2024
Server
IHOP
06.2017 - 07.2021
High School Equivalency
Milwaukee Area Technical College
High School Diploma - Kilmor South High School
Kilmor South High School