Paul Mellon
941High Meadow Dr. Apt. C, Crown Point ,Indiana
Summary
Dynamic professional with extensive experience in customer service and problem-solving, notably as a Poker Room Supervisor at Horseshoe Hammond Casino. Proven track record in team training and operational efficiency, enhancing guest satisfaction through effective conflict resolution and relationship building. Skilled in Microsoft Office and committed to fostering collaboration and reliability in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Gig Worker
DoorDash
07.2020 - Current
- Executed efficient food order delivery processes, ensuring high customer satisfaction and timely service.
- Implemented and maintained safety protocols during food product handling.
- Executed delivery app operations, managing real-time route adjustments to enhance efficiency.
- Oversaw cleanliness and maintenance of delivery equipment and vehicles.
- Facilitated collaboration among team members to optimize delivery processes.
- Demonstrated agility in adjusting to fluctuating schedules and varying order volumes during peak hours.
RSR Driver
Cygnus Home Delivery Service
Valparaiso, IN
09.2022 - 11.2024
- Executed safe operation of delivery vehicle to guarantee timely and accurate deliveries.
- Executed efficient loading and unloading of packages while strictly adhering to safety protocols.
- Oversaw maintenance of accurate delivery logs to ensure efficient tracking of routes and package statuses.
- Facilitated customer inquiries and ensured exceptional service during delivery processes.
- Executed best practices for route optimization to enhance delivery efficiency.
- Exhibited strong problem-solving skills by navigating unexpected challenges during deliveries, including traffic congestion and road closures.
- Facilitated training sessions for new drivers on company policies, safety protocols, and efficient driving techniques.
- Facilitated team success by assuming additional routes during peak demand and driver shortages.
Poker Room Supervisor
Horseshoe Hammond Casino
Hammond, IN
05.2008 - 10.2020
- Oversaw daily operations to guarantee outstanding guest experiences and adherence to gaming regulations.
- Facilitated training and mentorship for team members on customer service standards and operational procedures.
- Addressed guest complaints swiftly to foster enhanced satisfaction and loyalty.
- Oversaw gaming floor operations to ensure security and compliance with casino policies.
- Facilitated regular performance evaluations, delivering constructive feedback to enhance team development.
- Partnered with management to design and implement promotional events that enhanced customer engagement.
- Facilitated development of departmental policies and procedures to ensure a consistent framework for team members.
- Ensured exceptional guest service by implementing comprehensive training and supervision of team members.
- Facilitated hiring process by conducting interviews and selecting candidates aligned with team culture.
- Streamlined inventory management processes to enhance supply utilization and reduce waste in housekeeping operations.
- Facilitated interdepartmental collaboration to enhance communication and coordination for guest requests.
Education
High School Diploma - Business
Crown Point High School
Crown Point, IN06.1995
Skills
Customer service
Problem-solving
Inventory stocking
Conflict resolution
Teamwork and collaboration
Multitasking
Time management
Relationship building
Microsoft office
Teamwork
Reliability
Staff training
Staff supervision
Product sales
Upselling
Building rapport
Timeline
RSR Driver
Cygnus Home Delivery Service
09.2022 - 11.2024
Gig Worker
DoorDash
07.2020 - Current
Poker Room Supervisor
Horseshoe Hammond Casino
05.2008 - 10.2020
High School Diploma - Business
Crown Point High School