Summary
Overview
Work History
Education
Skills
Timeline
Teresa Bentley

Teresa Bentley

Village,VA

Summary

Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities.

Overview

33
33
years of professional experience

Work History

Gig Worker

Doordash, Instacart And Walmart Spark
07.2022 - Current
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures

Cashier / Customer Service

Shell Petroleum
11.2021 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier / Customer Service

Walmart Corporation
10.2020 - 05.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transa

Call Center Supervisor

Classic Manor Builders, Inc.
04.2004 - 03.2012
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.

Call Center Representative

Msc Industrial Direct Co Inc
02.1991 - 04.2003
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Computer Science

University of West Georgia, Carrollton, GA

Associate of Science - Data Processing

West Georgia Technical College , Carrollton, GA
08.1982

High School Diploma -

Villa Rica High School, Villa Rica, GA
07.1981

Exceled during my senior year which enabled me to gain employ,ment during the last semester before graduation..

I had gotten enough credits to do so.

Skills

  • Cleaning
  • Customer Service
  • Restocking skills
  • Customer Relations
  • Inventory Stocking
  • Equipment Maintenance
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Gig Worker - Doordash, Instacart And Walmart Spark
07.2022 - Current
Cashier / Customer Service - Shell Petroleum
11.2021 - 06.2022
Cashier / Customer Service - Walmart Corporation
10.2020 - 05.2021
Call Center Supervisor - Classic Manor Builders, Inc.
04.2004 - 03.2012
Call Center Representative - Msc Industrial Direct Co Inc
02.1991 - 04.2003
University of West Georgia - , Computer Science
West Georgia Technical College - Associate of Science, Data Processing
Villa Rica High School - High School Diploma,

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Teresa Bentley