Sheri Luna
Summary
Experienced in operational oversight, monitoring daily activities to ensure compliance with company standards and enhance workflow efficiency. Successfully trained new team members on operational procedures, contributing to improved team performance and cohesion. Implemented effective inventory management practices that maintained stock levels and reduced shortages, while also coordinating schedules to meet operational goals. Engaged with customers to resolve inquiries and foster a positive shopping environment, reinforcing the importance of customer service in achieving business objectives.
Overview
2
2
years of professional experience
1986
1986
years of post-secondary education
Work History
Area supervisor operation
Ross Dress for Less
Washington
11.2023 - Current
- Monitored daily operations to ensure compliance with company standards, leading to improved workflow efficiency.
- Trained and guided new team members on operational procedures, enhancing overall team performance and cohesion.
- Implemented inventory management practices to maintain stock levels, resulting in reduced shortages and improved availability.
- Coordinated schedules and tasks among team members, ensuring timely completion of operational goals and objectives.
- Engaged with customers to address inquiries and resolve issues, fostering a positive shopping environment and encouraging repeat visits.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Monitored employee performance, providing feedback and coaching as needed.
- Maintained records of team member productivity, attendance, and other metrics related to job performance.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Developed and maintained a positive working environment for all staff members.
- Managed payroll activities including timesheets submission and approval process.
- Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
- Trained new employees on company policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Counted and balanced registers.
- Used Point of Sale register system to complete transactions.
Education
Washington High School
Washington , MoSkills
- Team training
- Operational oversight
- Schedule coordination
- Customer engagement
- Policy enforcement
- Performance monitoring
- Cleanliness compliance
- Positive work environment
- Payroll management
- Recruitment assistance
- Work delegation
- Register balancing
- POS transaction processing
Timeline
Area supervisor operation
Ross Dress for Less
11.2023 - Current
Washington High School