Sheri Pope
Billings,Montana
Summary
Dynamic Case Manager with a proven track record at Riverstone Health, adept at problem-solving and client advocacy. Expert in developing tailored service plans and fostering collaboration among multidisciplinary teams. Recognized for enhancing client access to resources and maintaining meticulous case documentation, ensuring compliance and effective support.
Knowledgeable Case Manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Case Manager
Riverstone Health
Billings, MT
08.2006 - Current
- Assessed client needs to develop individualized service plans.
- Coordinated resources and services to support client goals effectively.
- Facilitated communication between clients and multidisciplinary teams.
- Monitored client progress and adjusted case plans as needed.
- Provided information on community resources to enhance client access to services.
- Documented case notes and maintained accurate records within EMR in compliance with regulations.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
Customer Support Specialist
Riverstone Health
Billings, MT
09.2005 - 06.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer needs with empathy and patience.
- Resolved customer inquiries.
- Provided patient support
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Office Assistant
Riverstone Health
Billings, MT
06.2006 - 09.2006
- Coordinated office communications to enhance workflow and improve team collaboration.
- Implemented filing systems to ensure efficient document retrieval and organization.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
High School Diploma -
Hinkley High School
Denver, COSkills
- Problem-solving
- Case management
- Time management
- Case documentation
- Positive attitude
- Client advocacy
- Critical thinking
- Critical thinking
Accomplishments
Collaborated with team of 3 in the development of electronic medical record process replacing old filing system.
Exceeded deliverables for program resulting in additional funding.
Created and implemented grass roots initiative for sun safety by distributing sunshades to local elementary schools.
Obtained educational and cancer screening opportunities for RiverStone Health patients including medical inflatable exhibits and traveling Sun Bus that provided free skin cancer screenings.
Lead in peer group for cancer screening contractors across Montana
Member of Montana Cancer Coalition, serving on the Steering Committee, Early Detection Committee and the Colorectal Round Table.
Lead in peer group for cancer screening contractors across Montana
Member of Montana Cancer Coalition, serving on the Steering Committee, Early Detection Committee and the Colorectal Round Table.
Lead in peer group for cancer screening contractors across Montana
Member of Montana Cancer Coalition, serving on the Steering Committee, Early Detection Committee and the Colorectal Round Table.
Lead in peer group for cancer screening contractors across Montana
Member of Montana Cancer Coalition, serving on the Steering Committee, Early Detection Committee and the Colorectal Round Table.
Lead in peer group for cancer screening contractors across Montana
Member of Montana Cancer Coalition, serving on the Steering Committee, Early Detection Committee and the Colorectal Round Table.
Lead in peer group for cancer screening contractors across Montana
Member of Montana Cancer Coalition, serving on the Steering Committee, Early Detection Committee and the Colorectal Round Table.
Lead in peer group for cancer screening contractors across Montana
Member of Montana Cancer Coalition, serving on the Steering Committee, Early Detection Committee and the Colorectal Round Table.
Timeline
Case Manager
Riverstone Health
08.2006 - Current
Office Assistant
Riverstone Health
06.2006 - 09.2006
Customer Support Specialist
Riverstone Health
09.2005 - 06.2006
High School Diploma -
Hinkley High School